BPO Training Liaison

Who We Are
Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do
Oversees, develops and delivers training programs for First American employees and/or external customers and/or partners to meet organizational and learner needs. Partners with business leaders, stakeholders, and, as applicable, external partners to identify training needs, design scalable solutions and ensure consistent, high-quality training execution.

Play a key mentorship role, coaching and supporting trainers to elevate facilitation quality, instructional effectiveness, and learner outcomes. This role brings deep expertise in learning design, facilitation and performance improvement to solve complex business challenges

What You'll Do

• Responsible for training programs/initiatives and training outcomes for organization employees and/or external customers
• Partners with management to identify and develop training solutions to solve a wide range of business issues
• May partner with external vendors, service providers, or strategic partners to ensure training alignment, effectiveness, and performance outcomes.
• Provides mentorship, coaching and guidance to trainers to improve facilitation skills, instructional consistency, and learner engagement.
• Observes training delivery and provides actionable feedback to support trainer growth and effectiveness.
• Audits training delivery, materials, and learner outcomes to ensure alignment with business objectives, curriculum standards, and quality expectations.
• Either partners with Instructional designers or independently completes updates to curriculum to address identified gaps.
• This role could operate as a functional training manager for a program, functional unit, or area
• Conducts needs analysis and confers with management to gain knowledge of work situations requiring training
• Determines training needs, develops plans/curriculum and conducts training sessions
• Using subject matter expertise, develops new training programs for targeted use, assessing content, target audiences and program deliverables
• May evaluate training programs and conduct return-on-investment studies
• Selects appropriate instructional procedures or methods to deliver effective training
• May travel to remote locations to assess needs and deliver training

What You'll Bring

• Bachelor's degree or equivalent combination of education and experience
• 8+ years of directly related experience in training, learning, or performance enablement
• Ability to establish and maintain effective working relationships at the senior management level across functional groups, business units, and external partners.
• Extensive knowledge of instructional design theory and/or learning principles
• Ability to influence without direct authority and manage training initiatives across organizational or external boundaries.
• Strong understanding of effective teaching methodologies and tools
• Demonstrated ability to coach, mentor, and influence trainers without direct authority
• Extensive knowledge of traditional and modern training methods, tools and techniques
• Ability to present complex information to a variety of audiences
• Data gathering and analysis
• Knowledge of modern training techniques and tools

Pay Range: $85,000.00 - $113,300.00 Annually


This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.