Parts/Service Advisor

Parts and Service Advisor

Peak JCB is seeking a Parts and Service Advisor to join our team in Salt Lake City, Utah.

Responsibilities:

• Maintain established effective parts department processes to ensure internal and external customer satisfaction.
• Use proprietary software to lookup, manage and sell our construction parts inventory.
• Customer interaction, answering phones, answering questions, finalizing sales and updating customers.
• Fulfill all phone, walk-in and online customer requests for parts & service.
• Interaction with shop technicians providing parts for repairs.
• Oversees customer work orders from creation to close and invoicing.
• Place orders with suppliers.
• Freight expense control.
• Maintain daily shipping and receiving.
• Complete and file all parts department paperwork.
• Maintain communication with customers on parts ordering, wait times, and provide updates as needed.
• Ensure ongoing efficiencies and improvement of the department by making updates and responding to new developments.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Sales and customer service skills.
• Strong written and verbal communication skills.
• Organization and mathematical skills to manage inventory, pricing and estimates.
• Ability to work in a fast-paced environment.
• Mechanical and parts knowledge and experience sufficient to work closely with parts in inventory.

Education and/or Experience:

• 2-3 years' experience in a parts, service or inventory department.
• Experience with construction equipment a plus, but not required.
• Must have driver's license and maintain a clean driving record.
• Must pass a background check and pre-employment drug screen.
• Prior experience with JCB parts and equipment preferred.

Benefits:

• Competitive hourly rate; DOE
• Opportunity for growth and development
• M-F schedule (some OT); paid holidays
• Paid Time Off (PTO)
• Group Health, Dental, Vision
• 401k Retirement Planning w/ company match