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Service Engineer

Schleuniger

Service Engineer


Job Duties -

  • Provide accurate and timely phone support.
  • Set up, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
  • Reviews and prepares parts and equipment for return to stock condition.
  • Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
  • Maintain customer and unit history on the CRM database.
  • Input of interactions with customers, sales, etc., must be entered into the CRM database clearly and concisely.
  • Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
  • Communicate and coordinate with other departments or personnel when equipment is needed.
  • Perform other duties as assigned.
  • Assists in machine maintenance training for our customers, sales representatives, and new employee orientation.
  • Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook.
Education -


Bachelor's degree in electronics or related experience required.


Work Experience -
  • Customer service experience preferred
  • Minimum of 3 years' experience with skills in training, installing, and repairing various models of industrial micro-processor-controlled equipment preferred
  • Experience working with ERP and CRM systems preferred
Expertise -
  • Bilingual (Spanish), preferred
  • MS-Office
  • General personal computer knowledge
  • Must be able to read and comprehend electrical schematics and drawings
  • Strong electro-mechanical aptitude
  • Good oral and written communication skills
  • Must have a strong mechanical aptitude.
  • Demonstrate a high level of attention to detail when inspecting, troubleshooting, and repairing units to ensure the work is accurate and complete.
  • Valid driver's license with a good driving record.
  • Ability to lift 50 pounds waist high alone and to handle up to 100lbs with assistance.
  • Prolonged standing, sitting, stooping, and bending.
  • Good manual dexterity, fine motor skills, vision, and hearing
  • Frequent travel required.
  • Valid Passport.



Information at a Glance


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Vacancy posted 4 days ago
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