Member Services Representative-Part Time (Weekends and some Weekdays)

Job Description

Job Description

Member Services Representative

Location: United Defense Tactical-Glendale 

Employment Type: Part-time

Who We Are

United Defense Tactical is a state-of-the-art tactical training center providing immersive, simulation-based firearms and self-defense instruction for civilians, law enforcement, military personnel, and security professionals. Our mission is to equip individuals with the tools and mindset they need to survive and prevail in real-world situations.

Job Summary

The Member Services Representative is the first point of contact for members and guests at the academy. This role plays a key part in creating a welcoming, respectful, and professional environment that reflects the values of discipline, integrity, and community. The ideal candidate is organized, personable, and committed to supporting Members and guests throughout their training journey.

Key Responsibilities

• Greet members and guests with professionalism and respect
• Manage daily check-ins and assist with student accounts and attendance
• Answer phones, emails, and inquiries about programs, schedules, and events
• Support enrollment, trial classes, upgrades, renewals, and cancellations
• Process payments, merchandise, and gear sales
• Communicate franchise policies clearly and respectfully
• Address concerns or questions in a calm, solution-focused manner
• Maintain a clean, organized front desk and lobby area
• Support instructors and leadership with administrative tasks and scheduling
• Help create a positive, safe, and family-friendly training environment

Qualifications

• High school diploma or equivalent required
• Customer service, front desk, or administrative experience preferred
• Strong communication skills with adults and guests
• Comfortable using computer systems, POS, CRM and scheduling software
• Ability to multitask and remain composed in a busy academy setting
• Reliable, punctual, and professional in appearance and conduct

Preferred Skills

• Experience in front desk and operations
• Sales or enrollment support experience
• Familiarity with membership-based businesses
• Strong organizational and problem-solving abilities
• Ability to manage, organize, and process paperwork

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and move equipment or merchandise up to [25–40] lbs.
• Availability to work evenings and weekends (peak class times)

Benefits (if applicable)

• Complimentary or discounted training
• Employee discounts on gear and apparel
• Growth opportunities within the academy
• Supportive, value-driven team environment

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