Medical Receptionist - Family Care

Medical Receptionist

Clinch Valley Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Join our Medical Group Services Department, where you'll support dynamic healthcare operations through meaningful assignments that impact patient care. Enjoy a flexible schedule, strong work-life balance, and a collaborative team culture that values your well-being as much as your contributions. We foster a supportive environment where innovation and teamwork thrive every day.

A Medical Receptionist who excels in this role:

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Schedules appointments per established policies and procedures.
• Answers all incoming calls and routes them appropriately.
• Works closely with nurses and providers to assure smooth patient flow.
• Follows up on "no show" patients on a daily basis.
• Expected to attend monthly staff meetings and required to complete any assigned courses related to position.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What we're looking for: Applicants should have a high school diploma or equivalent. Additional requirements include:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• One year of medical office experience preferred

Clinch Valley Health is a 175 bed acute care hospital that has been offering exceptional care to the Richlands community for over 80 years. We are proud to be recognized by The Joint Commission, Leapfrog Safety Grade A, and a National Quality Leader by Lifepoint Health.

Clinch Valley Health is an Equal Opportunity Employer. Clinch Valley Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.