Host

Host / Hostess Job Description

We are on the hunt for a charismatic host to become a valued member of our team. In this pivotal role, you'll be the ambassador of Interlude Kitchen and Bar's warm hospitality, stringent service standards, and overall excellent dining experience.

As our host, you'll welcome guests with an inviting demeanor, keeping them informed about their waiting time and efficiently managing our waiting list. You'll not just guide our guests to their tables, but also ensure they leave with fond memories and an eagerness to return.

In addition to this, you will adeptly manage a variety of tasks such as:

• Answering phone calls and managing takeout orders, ensuring the customer's preferences are meticulously noted
• Managing delivery orders via tablet, ensuring accuracy and timely dispatch
• Diligently packaging takeout orders, maintaining our high standards even outside our doors
• Assisting with ancillary tasks, contributing to the smooth running of our restaurant

This role serves as an ideal stepping stone for those looking to venture into the hospitality industry, offering ample room for growth. We believe in recognizing and nurturing talent, with a strong tradition of internal promotions. Embark on your career journey with us and see where it takes you!

Job Requirements

• A minimum of 1 year's experience in the restaurant, hospitality, or retail sector, where you've honed your customer service skills.
• Excellent communication skills: You should be able to warmly greet and bid farewell to our guests, understand their requests for assistance, and articulate responses in a clear, hospitable manner.
• A good listener: In our lively environment, the ability to listen carefully and respond promptly to guest requests and telephone calls is essential.
• Proficiency in learning and recalling details: You must be adept at learning our menu, accurately taking and inputting takeout orders, and ensuring they are packed efficiently and correctly.
• A passion for exceptional service: We're looking for someone who thrives on delivering extraordinary guest experiences.
• A positive demeanor: A consistently upbeat, outgoing attitude is key to thriving in our vibrant atmosphere.
• Excellent guest relation skills: Your ability to assist and engage with guests positively will be integral to your role.
• Resilience under pressure: We operate in a fast-paced environment, so the ability to stay focused, maintain positivity and keep up the pace is vital.
• Physical endurance: The role involves standing/walking and remaining alert for extended periods, so good physical stamina is important.
• Teamwork skills: You should be able to work effectively and harmoniously within a team, contributing to our overall success.
• Telephone communication skills: An ability to communicate effectively over the phone, ensuring our guests' needs are met and their expectations exceeded.

Benefits

• Flexible schedule
• Health insurance
• 401(k)
• Employee discount