Office Operations Manager - Onsite Downtown Cleveland - Workplace Management exp - Legal industry

Location: Onsite Downtown Cleveland OH or Chicago IL We are looking for a Office Operations Manager to lead service delivery for office services, supporting a large national law firm. This role plays an important part in ensuring day-to-day operations run smoothly across multiple locations, while continuing to strengthen service quality, efficiency, and long-term client partnership. The role will lead a team of local Managers and site-based staff, focusing on building a high-performing environment and delivering consistent, high-quality office support services. This individual will serve as a senior point of contact for any operational concerns and will work closely with both client stakeholders and internal teams. This is a great opportunity for someone who enjoys balancing strategy with hands-on leadership in a fast-paced, client-focused legal environment. This role requires travel, usually at least once a month. Job Duties Oversee daily operations across multiple sites, ensuring consistent and high-quality delivery of office support services Lead, coach, and support Regional Managers and on-site teams to drive engagement and performance Build strong relationships with client stakeholders, serving as a trusted partner and point of contact for operational needs Support the ongoing development and execution of service strategies that align with client goals and business priorities Act as an escalation point for operational challenges, working collaboratively to find timely and effective solutions Conduct regular site visits and service reviews to understand performance, identify opportunities, and ensure a positive client experience Facilitate regular check-ins and business reviews, sharing insights and recommendations in a clear and practical way Identify and implement process improvements to enhance efficiency, consistency, and service delivery Support the development and refinement of standard operating procedures and best practices Requirements 5+ years experience leading operations within a managed services or professional services environment, preferably within legal services Familiarity with office support functions such as document management, records, or administrative services, preferably within a legal services environment Leadership experience managing teams across multiple locations Ability to build relationships and communicate effectively with a wide range of stakeholders Commitment to delivering high-quality service and a positive client experience Proficiency with Microsoft Office and general business systems Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Paid paternity leave, Tuition assistance #J-18808-Ljbffr Employbridge