Hotel Front Desk Supervisor, Tenaya Lodge at Yosemite

The opportunity Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now. Pay $22.00 - $23.00 / hour What we offer Health, dental, and vision insurance* 401(k) with company match* Paid vacation days and holidays* Paid parental bonding leave* Tuition or professional certification reimbursement* Weekly pay Free shift meal in our employee dining room Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles Employee discounts - 20% off food and beverage, and 30% off retail Access to guest recreation equipment and activities Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide *Available for full-time, year-round team members Life at Tenaya at Yosemite Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day. Proximity to outdoor attractions, including Yosemite National Park, Bass Lake, and Sierra National Forest Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more! What will you do? Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions Provide team members with guidance on handling difficult problems or resolving escalated guest complaints Implement policies, procedures, and service standards in conjunction with management Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members Handle cash; maintain records about inventory, team, orders, and supplies Operate a company vehicle, as needed More about you Must be at least 18 years old At least three years of experience in hospitality, with front desk experience, is preferred Prior supervisory experience preferred Must have a valid driver's license Computer literate in MS Office programs; some experience with property management systems preferred Must be fluent in the English language, both spoken and written No college degree required Shift details Evenings Holidays 8hr shift Weekends Days Who we are Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite peaks, the property offers a wide range of outdoor experiences. The resort is also home to Waybound, a nearby collection of modern cabins and cottages that provide a more private retreat style stay with access to resort amenities. At Tenaya Lodge, team members are part of a hospitality experience shaped by the outdoors in one of California’s most iconic destinations. Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. #J-18808-Ljbffr