Dispatcher II

About Us

Elizabethtown Gas is a natural gas utility company that delivers safe, reliable, and affordable natural gas to over 300,000 residential, commercial, and industrial customers in Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties. At our core, we’re dedicated to being a committed community partner, delivering exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.

At Elizabethtown Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

Position Summary

• Intake emergency calls from customers and emergency services 

• Receive, process, and dispatch inbound emergency orders.  

• Use company applications to prepare and balance the workload for field employees.

• Manage the workload effectively daily with the resources provided.  

• Monitor daily work progression throughout the day to ensure appointment attainment goals are met. 

• Assign appropriate work to maintain continuous functions of field employees throughout their shifts. 

• Process requests from cross-functional teams.  

• Effectively communicate with external departments. These communications would include but are not limited to updates regarding potential gas incidents, field resource safety status, and notification to management regarding resource status and workload balance. 

• Communicate effectively with team members, field resources, and management via phone, email, and collaboration tools. 

• Receiving and process absentee callouts from the field and dispatch. 

• Support company initiatives and projects as required. 

• Make outbound calls to customers as necessary or requested. 

• Dispatcher Class 1/Class 2 may be required to participate in the training of new employees as needed.

• Demonstrate strong computer literacy while utilizing company applications to complete objectives of role. 

• Dispatchers may be required to extend their shift to provide coverage for callouts and during emergency events. 

• Other duties, as assigned by management.

Qualifications

Required Background

• High School Diploma or GED

• 1 year of related experience

Explore the Possibilities

South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day.

Benefits Package Overview

SJI offers a competitive and comprehensive benefits package to eligible employees.

The SJI “Total Rewards” Benefits Package include:

• Flexible vacation, Paid Time Off, and Sick Leave package

• Comprehensive Health, Dental, and Vision Insurance

• Short-term and Long-term Disability Insurance

• 401(k), with generous company match

• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer

At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Compensation Range:

Start Rate - 26.94 USD

We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate’s qualifications, education, and experience.