Information Technology Field Technician

An opportunity is available for a skilled and reliable IT Field Technician to support end users across office locations. This role is focused on delivering responsive, hands‑on technical support, resolving day‑to‑day IT issues, and ensuring all workplace technology operates efficiently and effectively. Core Responsibiliti esProvide on-site technical support for end-user devices including desktops, laptops, printers, and mobile equipme ntDiagnose and resolve a wide range of hardware, software, and network-related issu esSet up, configure, and maintain user workstations and office technology to olTroubleshoot connectivity issues such as Wi‑Fi, VPN access, and local network proble msSupport hardware rollouts, upgrades, replacements, and system refresh initiativ esMaintain accurate tracking of IT assets and assist with inventory manageme ntManage incoming support requests through a ticketing system, ensuring timely resoluti onSupport employee onboarding and offboarding processes, including equipment setup and access provisioni ngRecord detailed documentation of incidents, solutions, and technical procedur esRequired Experience & Sk ills2–5 years of experience in IT support, help desk, or field technician r olesStrong troubleshooting skills with Windows operating systems and standard business applicat ionsExperience installing and supporting hardware and peripheral dev icesBasic understanding of core networking concepts such as TCP/IP, DNS, DHCP, and VPNExperience working with IT ticketing or service desk platf ormsStrong interpersonal skills with a customer-focused appr oachPreferred Backg roundExperience in enterprise or multi‑location IT enviro nmentExposure to Microsoft 365 / Office 365 su pportExperience with workstation imaging, deployment, and configur ationFamiliarity with Active Directory or similar identity/access management sy stemsAdditional Plus F actorsCompTIA A+ certification or equivalent technical certifi cationExperience supporting remote users or distributed #J-18808-Ljbffr HeartCentrix Solutions