Retail Sales Associate

Scandinavian Designs - Dania Furniture is looking for a Sales Associate to join our team!

Location: Riverdale Road, Ogden, UT

Position: Non-Exempt / Hourly

Job Type: Full-time / Permanent

Training Wage: $16.50/hr - $18/hr for three months! Paid Bi-weekly!

Post Training Wage: Continuous base pay of $19.00/hr PLUS uncapped commission on personal sales and special orders!

What You Will Do

• Create satisfied customers through honest, knowledgeable, and ethical selling practices.
• Maximize sales growth and profitability in a commission-based sales environment.
• Provide excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
• Contribute to a positive team atmosphere dedicated to the company's mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our product and services through active self-led learning and company driven product and service training.
• Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.
• Sales Associates responsibilities include and not limited to:
  • Process sales including cash and credit, service, and refund transactions accurately.
  • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers.
  • Greet our clients and answer our phones in a prompt, warm, professional, and polite manner.
  • Process all after-sale service issues with empathy and by following company policy.
  • Assist in daily opening and/or closing procedures for store in accordance with policy.
  • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations.
  • Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise.
  • Keep the showroom clean, well maintained, and welcoming.
  • Support the warehouse, store support and delivery drivers as needed.
  • Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
  • Read and respond to company communications shared on the company intranet
  • Follow through on emails designated to you within the same day.

Who You Are

• 6 months to 2 years or more in sales, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation.
• Able to read product and transaction information.
• Associates are available to work a combination of days, evenings, and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory, and other busy times.
• Able to successfully complete the pre-employment background check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling, and stooping.
• Light cleaning, vacuuming, and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

Education:

• High School diploma or equivalent, experience in customer service, retail sales, interior design or consulting preferred and not required.

SCANDINAVIAN DESIGNS - DANIA FUNITURE OFFERS

• Benefits for Full-time Associates* including:
  • Health benefits with opt-in for Dental, Vision benefits and possible Health Savings account (HSA)
  • 401K
• Work life balance
• Paid Time Off (PTO)
• Regular schedule
• Generous merchandise discounts
• Pet Insurance
• Tuition Assistance

*Benefits eligibility depends on scheduled hours.

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Who We Are

A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.

In efforts to support the hiring of Veterans, please submit a DD214 or equivalent discharge paperwork from branches of the US Forces when applying for preferred for our preferred veteran hiring process.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.