Server

Job Description

Job Description

POSITION TITLE: Server

REPORTS TO: F&B Managers

Our Why

We prioritize quality, kindness, and community to provide a respite in downtown Cary, where all feel welcome.

Our Core Values

• INSPIRE WONDER Innovation and Creativity | Surprise and Delight
• FOSTER HOSPITALITY Inclusive Culture | Home Away from Home
• PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
• DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
• CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

POSITION SUMMARY:

The server is a guest-oriented role who will interact with guests in a friendly and professional manner, ensuring an exceptional experience while serving drinks and food. Key responsibilities include taking orders, serving food and beverages, and recommending menu items. The server will also handle cash and payments, maintain cleanliness and organization of the service area, and assist guests with general information about the hotel and local area. The role requires excellent communication skills and the ability to manage guest needs and preferences effectively. Additionally, the server will ensure that all service is performed in accordance with legal and health regulations while maintaining a positive and welcoming environment for all patrons.

DUTIES AND RESPONSIBILITIES:

Food and Beverage Service

• Appropriately welcome, interact with, and take food and drink orders from guests

• Serve food and beverages according to hotel standards

• Ensure that the service area is set up in a timely manner and is maintained throughout the shift

• Set and maintain guests with appropriate service ware and serve, check on, and run food

• Demonstrate the ability to consistently speak knowledgeably about the menus (both food and drink)

Customer Service Skills

• Assess customers’ needs and preferences and make appropriate recommendations

• Ability to utilize sales tactics to upsell on food or drink as appropriate

• Serve customers in a friendly and helpful manner

• Provide guidance to guests on hotel activities, dining options and general hotel and regional information.

• Stay guest focused and nurture an excellent guest experience

Cash Handling and Inventory

• Ring in and collect payment for all food and beverage served

• Handle an assigned house bank and follow all cash handling procedures as per hotel standard

• Communicate ordering needs to minimize running out of items

Communication and Teamwork

• Perform other duties as assigned by managers

• Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures

• Communicate in a professional manner to all other staff, guests, managers

• Work together with other staff in a “One Team, One Dream” mentality

Cleanliness, Health, and Safety Standards

• Ensure all work surfaces are kept in neat and tidy condition throughout service

• Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off

• Comply with all NC Department of Food and Safety regulations

• Comply with all NC ABC regulations

QUALIFICATIONS:

• More than 1 yr of previous serving experience required

• Customer-oriented and upbeat personality

• Must be able to communicate in English writing and speaking

• Must be eligible to work in the United States

• Must have open availability and the ability to work a variety of shifts, including holidays, nights, and weekends

EDUCATION:

High School Diploma / GED preferred.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time

• Ability to lift up to 35 lbs. as needed

• Ability to carry and balance heavy food & beverage trays

• Continuous use of hands and arms

• Continuous bending, reaching, and twisting

• Maintains strong personal image and uniform standards

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.