Lead Customer Experience Specialist Full-Time

Customer Experience Specialist At Best Cleaners, we don't just clean clotheswe help people look and feel their best every day. As a Customer Experience Specialist, you'll be the friendly face (and voice!) of our store. Your mission: create an effortless, welcoming experience for every guest, every time, while being part of a team that thrives on positivity, teamwork, and community spirit. What You'll Do Greet customers with warmth, energy, and genuine care Guide guests through our services, ensuring they get exactly what they need Process transactions with accuracy and ease Tag, organize, and manage garments with attention to detail Handle questions or concerns with confidence and positivity Collaborate with teammates to keep operations smooth and fun Be an ambassador of our brand, spreading service excellence every day What You'll Bring A people-first mindset and a love for engaging with customers Strong communication and listening skills Reliability, integrity, and a proactive attitude Ability to multitask in a fast-paced environment Willingness to learn (we'll teach you everything you need to know) Bonus points for retail, hospitality, or customer-facing experience Understanding of flow of garments as it pertains to production standards Flexibility to increase/reduce hours during busy/slow periods This job may entail hot indoor air temperatures, noisy conditions, standing for long periods of time and lifting garments and products up to 30lbs. Why You'll Love It Here Work-life balance you can count on. We respect your time and energyboth at work and outside of it. A culture that feels like family. We celebrate wins together and support each other through challenges. Room to grow. Your career path doesn't stop at the counterwe love to promote from within. Perks that show we care. From flexible schedules to appreciation events, we invest in our people. A meaningful mission. You'll help our community look sharp, feel confident, and shine every day. Benefits Free uniform shirts Health, Dental, Vision and Life Insurance Six paid holidays Paid birthday for all employees - part-time or full-time! No Sundays or late nights! Employee Assistance Program (EAP) Vacation after one year 401K after one year with a generous company match of up to 5% of your pay Flexible Spending Account (FSA) after one year 50% discount on dry cleaning at our facilities. Ready to Join Us? If you're energized by people, motivated by purpose, and excited to be part of a team that values both hard work and balance, we want to meet you! Apply today and let's create unforgettable experiencestogether.