Project Coordinator Mitigation

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary

Rainbow Restoration of Mid Central Valley & Sacramento is a full-service property restoration company. We help homeowners and businesses recover from water damage fire and smoke damage mold odor storm damage vandalism and biohazard and trauma scenes. We take a job from the first emergency call through mitigation cleaning and rebuild so our customers have one team they can trust from start to finish.

We respond 24/7 across the Central Valley and greater Sacramento area including Modesto Stockton Lodi Sacramento Roseville and Rocklin.

Rainbow Restoration is part of Neighborly one of the largest families of home service brands in the country. That means you get the training tools and stability of a national brand with the heart and teamwork of a locally owned business.

Everything we do runs on four values. We dont just hang them on the wall; we live them on every job.

• Respect: We treat others the way wed like to be treated and we listen to understand.
• Integrity: We do what we say well do and we do the right thing even when no one is watching.
• Customer Focus: We make every effort to understand and meet our customers needs every time.
• Having Fun in the Process! Restoration is serious work but we dont take ourselves too seriously. We celebrate wins laugh together and enjoy the people we work with.

Why Youll Love This Role

As our Mitigation Project Coordinator youre the calm caring voice that tells them Weve got you. Then you make it happen.

Youll be the hub of our mitigation department connecting customers field technicians project managers and insurance adjusters. No two days look the same. Youll solve problems juggle priorities and go home knowing you helped people get their lives back on track.

If youre organized love working with people pick up new technology fast and want a career where your work truly matters we want to meet you.

Be the first point of contact

• Answer calls from customers whove just had water fire or other property damage and meet them with patience empathy and reassurance
• Gather loss details (what happened affected areas insurance information access and safety concerns) and set up new jobs in our system
• Walk customers through our process so they know exactly what to expect
• Keep customers updated so they always know where their project stands

Keep the jobs moving

• Schedule and dispatch mitigation crews for emergency calls moisture checks equipment pickups and follow-ups
• Manage the daily and weekly calendar and adjust quickly when emergencies come in
• Coordinate with technicians project managers and our reconstruction team for a smooth handoff
• Track equipment placed on active jobs

Work with insurance adjusters

• Communicate professionally with adjusters TPAs and agents by phone and email
• Confirm claim numbers coverage deductibles and adjuster contact information
• Send job documentation photos moisture readings and estimates and follow up until theyre approved
• Respond to adjuster requests quickly and accurately

Keep every file in great shape

• Make sure job files are complete including photos drying logs signed work authorizations and notes
• Catch missing information before files move to estimating and billing
• Write clear professional emails to customers adjusters and teammates
• Support job closeout and collections as needed

Must-haves

• A big heart for customer service and a calm compassionate presence with people who are stressed or upset
• Strong communication skills on the phone and in writing including professional email
• Excellent organization and the ability to manage many jobs and deadlines at once
• Sharp attention to detail
• Solid computer skills including email scheduling tools and Microsoft Office or Google Workspace
• Comfort with technology and the ability to learn new software and mobile apps quickly
• A quick learner who takes initiative and stays steady when priorities shift
• High school diploma or equivalent

Nice-to-haves

• Experience in restoration mitigation construction or insurance claims
• Experience working with insurance adjusters TPAs or carrier programs
• Familiarity with restoration software such as Xactimate DASH Encircle CompanyCam or DocuSketch
• IICRC certification (WRT or similar)
• Bilingual in English and Spanish

No restoration experience If you have the heart the organization and the drive to learn well teach you the rest.

Youll Thrive Here If You...

• Genuinely care about helping people on a hard day
• Love being the person who keeps everything and everyone on track
• Notice the little details others miss
• Follow through on what you say youll do
• Stay positive when the phones are ringing and can still find something to laugh about

What We Offer

• Paid training and IICRC certification opportunities
• A clear path to grow
• The backing of a national brand with a local family feel
• A team that works hard has each others backs and has fun doing it

Schedule

• Monday through Friday 8am - 430pm
• Occasional after-hours or on-call support during storms and high-volume events

Ready to Join Our Team

If youre looking for more than just a job and you want to make a real difference for people in our community wed love to hear from you. Send your resume and a few sentences about why youd be a great fit to .

Rainbow Restoration of Mid Central Valley & Sacramento is an equal opportunity employer. Each Rainbow Restoration business is independently owned and operated.

Compensation: $20.00 - $30.00 per hour

At Rainbow Restoration were helping families out when disaster strikes turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you Then seeking a career with an independently owned and operated Rainbow International franchise might be the place for you. Because for our family this isnt just a job its a calling.

Notice

Rainbow InternationalLLC is the franchisor of the Rainbow International Restoration franchised system. Each Rainbow International Restoration franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Rainbow International Restoration franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits compensation and employment practices vary by location. Neither Rainbow International LLC (Franchisor) nor its affiliates have the power to: (1) hire fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and (iii) any of the employees of the independent franchisees.

Required Experience:

IC