Tourist Information Counselor

The Position As a Tourist Information Counselor with the Department of Transportation, you will be the friendly face that greets visitors as they begin their journey through Pennsylvania. Each day brings new conversations, new questions, and new chances to help people discover exciting destinations. You will play an important role in promoting travel, assisting guests, and representing the Commonwealth with pride. This position offers a meaningful way to serve the public and support statewide tourism efforts. Description of Work This position supports travelers by providing accurate information, helpful guidance, and a welcoming environment at the Erie County Welcome Center. The role strengthens tourism outreach, improves customer service, and assists with daily operations. Visitor Assistance: Provide directions, travel details, and lodging information to support guest travel plans. Tourism Support: Promote statewide tourism by sharing resources, participating in tours, and assisting with special programs. Center Operations: Open and close the Welcome Center, maintain displays, and keep the facility organized and well stocked. Inventory Management: Unpack, store and monitor literature supplies while maintaining accurate stock records. Communication Duties: Coordinate with the Tourist Information Supervisor to share questions, updates, and operational needs. Administrative Tasks: Prepare reports, complete clerical assignments, and represent the Tourism Services Office during events and travel shows. Work Schedule and Additional Information Full‑time employment. This position works a 6‑week rotating schedule; days and hours can vary from Sunday to Saturday. Temporary hours of operation are 9:00 AM to 5:30 PM. Telework: You will not have the option to telework in this position. Salary: In some cases, the starting salary may be non‑negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. Qualifications Required Experience, Training & Eligibility: One year of experience in work involving public contact; or An equivalent combination of experience and training. Additional Requirements: Must be willing and able to work in and commute to the Erie County Welcome Center, I‑90 W 1/2 mile W. of NY Border, North East, PA 16428. Must have the ability to report to work within 1‑hour of being called in. Must have front‑facing customer service experience. Must have experience working with computers. Must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing. Must be able to perform essential job functions. Preferred Qualifications (not required): Five or more years of full‑time experience in work involving front‑facing public contact. Indicate highest level of education achieved. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. #J-18808-Ljbffr Commonwealth of Pennsylvania