Principal, Technical Program Manager

Principal, Technical Program Manager

Position Summary...

What you'll do...

Program Planning Development Requires knowledge of Program management techniques tools and frameworks Benefits analysis Program planning tools and techniques Communication tools and processes To define goals stage gates critical delivery paths and key deliverables for largescale programs that incorporate multiple programs with dependencies across multiple areas of work timelines and resource constraints Secures commitments for program scopes delivery dates and resources and manages crossfunctional dependencies across multiple areas of work Resolves ambiguous situations with conflicting business and product strategies and independently drives clarity to program teamsleadership on strategy and endtoend technology solutions Identifies synergies overlaps and waste for program tracks across multiple areas of work and mentors team members Drives initiatives to improve ways of working Technical Expertise Requires knowledge of Techniques to translate requirements for software for example design architecture testing hardware for example system design hardware selection assets or platform capabilities cloud infrastructure pipeline orchestration database network Systemplatform design concepts components and architecture Emerging tools and technologies ProductFeature Technical Design Services APIs and technologies within assigned teamsareas Software platforms andor Information security standards and guidelines Infrastructure components for example network storage compute cloud data and development platforms Hardwaresoftware lifecycles EOL upgrades migrations Site Reliability Engineering concepts observability monitoring preproduction checklists incident management Cloud computing technologies Service management concepts ITIL framework To participate in endtoend discussions for highlevel system solution design of simplemediumcomplexity systems and demonstrates an understanding of design choices for scalability high availability and performance Ensures dependencies between system contracts are robust and avoid upstream and downstream OEproduction issues during development changes Directs the identification investigation reporting and followup for resolution of defectsbugs raised during testing processes or postproduction Independently clarifies requirements with engineering teams through verbal written or diagrams of simple system architecture and translates product feature requirement needs into technical designs or details Understands dependencies between capabilities software systems services across assigned pillars Identifies similar capabilities during planning and execution cycles across various products for possible software reuse opportunities Ensures effective rollforward and rollback plans are in place for every release Ensures monitoring and alerting are set up and ensures effective operational excellence frameworks are implemented Establishes endtoend delivery plans based on impacts and interdependencies between applicationsFor example Systems and services across item and customer lifecycles infrastructure for example OS Network Stores Compute Cloud and security to ensure quality outcomes for new initiatives and the modernization for example EOL Legacy system retirement Upgrades of existing technology stacks Independently identifies patterns and explores possible solutions to leverage existing capabilities and technology strategies to avoid duplications For a moderately complex initiative independently translates end outcomes into systemplatformsecuritylevel elements across multiple engineering componentsteams to ensure desire goals are achieved Proposes frameworks tools and methodologies that can be adopted to drive automation across initiatives Establishes methods for effective launch and postlaunch by assessing engineering practices for resting triage and maintenance under guidance Assist in the creation of simple modular extensible and functional design for a productsolution in adherence to requirements Leveraging Domain Knowledge Requires knowledge of Essential aspects of a specific businessdomain area Industry trends market segments and competitor activities Domainrelated terms and success metrics relevant to program context To demonstrate an awareness of various principles processes relevant technology ways of working and terminologies across a domain Extends program plans to incorporate elements of communications marketing and field service management Leads discussions and conducts impact analysisdue diligence to guide decisions on build versus buy Identifies areas for the implementation of new processes automation techniques and updated ways of working while understanding the impacts on interdependent domains Proactively researches new processes and automation techniques used across domains and industries to influence product roadmaps Deliver Program Results Requires knowledge of Risk management methodologies Project management tools techniques and methodologies Project tracking tools dashboards and reports Financial management tools and processes Budgeting and internal and external programs Change management Critical paths Negotiation methodologies To drive monitoring for multiple programs and decomposes performance metrics for programs into measures for different projects Independently identifies key risks determines severity creates mitigation plan determines likelihoods and manages issues to unblock a program with little guidance Assesses and manages the likelihood and impacts on multiple areas of workEscalates issues to relevant stakeholders to unblock teams Ensures the effective use of program budgets by ensuring teams work together on the highest value efforts for example clear priorities resource alignment and are unblocked in completing those efforts for example tracking and managing dependencies Ensures systems underutilized are released for example staging and testing environments scaled down after production release Identifies existing work that no longer brings enough added value Owns and drives complex largescale program executes lifecycles and mentors team members on best practices Dynamically reassesses and refines roadmaps navigating through changes to arrive at paths to green for programs at risk Proactively implements processes and tactics to accelerate timelines Defines implements and improves standard scalable measurable and repeatable workflows and processes for crossfunctional teams Defines goals and objectives for a vague program and breaks the program down into subprojects and subprocesses that can be executed in parallel by various teams Simplifies concurrent deliverables and seamlessly manages queuing for engineering teams spanning development cycles and testing progress for multiple teams across a program Defines and establishes prioritization frameworks for the dynamic resequencing of a portfolio of initiatives Influential Communication for Alignment Requires knowledge of Application and allocation of business communication stylestechniques Communication channelsmediums Program management documents Qualitative and quantitative data management for example feedback facts analysis To proactively communicate progress and risks and engages with core teams to resolve issues while updating broader teams and stakeholders on progress Understands communication styles and needs of stakeholders and core program team members and uses varying communication styles as needed to achieve consensusalignment Independently prepares clear concise logically structured and meaningful reportsmaterials using relevant data Seeks and provides constructive feedback anticipates needsquestions and responds with actionable feedback Communicates complex information to large and audience verbally in smalllarge meetings as well as through written emails and artifacts Coordinates and produces documents that communicate project strategy status scope timelines task planning action items risks issues dependencies test planning or rollout planning and manages complex changes Analytical Problem Solving Requires knowledge of Data analysis and research Problemsolving techniques and frameworks Datadriven and factbased decisionmaking techniquesmethodologies Impact analysis and course correction techniquesmethodologies Precedence and use cases for business problems Barriers to effective problem solving for example confirmation bias mental set functional fixedness groupthink paradigm blindness To define program success metrics through the extraction of insights Identifies difficult problems and systemic gaps that may seem invisibleavoidable on assigned programs Extracts insights and promotes the value of insight extraction from multiple data sources Leads problemsolving efforts for complex and ambiguous problems questions assumptions to clarify articulation of the problem and coaches team members Mentors team members on factfinding techniques diagnostic tools and judgment to identify and break down business problems Program Stakeholder Management Requires knowledge of Stakeholder identification and engagement Processes and ways of working across various groups Relationship management techniques Techniques to manage conflicting stakeholder priorities and ambiguity Stakeholder management strategy To independently engage with the identified program stakeholders based on defined cadence to align and share regular updates Independently builds relationships with program stakeholders and aligns stakeholders on roles responsibilities ways of working and cadences at various stages of program execution Independently ensures that all dependent teams and stakeholders have accurate and thorough understanding of different stakeholder perspectives and overall project goals timelines and deliverables Coordinates with stakeholders in ambiguous scenarios and ensures stakeholder alignment during and after minor setbacks blockers and obstacles Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and promoting a belonging mindset in the workplace Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectiveness and participating in and supporting community outreach events Respect the Individual Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team members Respect the Individual Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishments Respect the Individual Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving Act with Integrity Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values Act with Integrity Acts as an altruistic servant leader and is consistently humble selfaware honest and transparent Serve our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers Serve our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategy Strive for Excellence Consistently raises the bar