Service Manager - Relocation Assistance Available

Service Manager - Relocation Assistance Available

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back.

Job Description

Are you a motivated leader who's passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environmentTruck Centers, Inc. wants to meet you!

Why Join Truck Centers, Inc.?

As a family-owned dealership that's dedicated to Driving America Forward through our extraordinary people, we've built a reputation for being industry leaders in both service and culture. As our next Service Manager in South Bend, IN, you'll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process.

We are offering relocation assistance for this position if needed!

What You'll Do:

Lead Daily Operations

• Manage day-to-day operations of the service department to keep things running efficiently.
• Oversee department payroll and ensure accuracy in timekeeping.
• Ensure compliance with company policies and OEM standards.
• Monitor the condition of shop tools, equipment, and vehicles.

Coach, Mentor & Develop the Team

• Support, train, and guide technicians and office personnel in their roles.
• Host bi-weekly team huddles to align on updates, expectations, and improvements.
• Lead onboarding, training, and development plans for new and current team members.
• Handle performance reviews, attendance management, and team accountability.

Drive Customer Satisfaction

• Ensure timely and professional communication with every customer.
• Resolve service concerns promptly and professionally.
• Collaborate with Parts and Sales to provide a seamless customer experience.
• Oversee warranty and policy claim processes and serve as a liaison with factory reps.
• Build relationships with current and prospective customers through regular visits.

Optimize Processes & Efficiency

• Evaluate and improve workflow and repair cycle times.
• Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
• Conduct market research to stay competitive in labor rates, compensation, and services.
• Ensure safety standards and compliance procedures are always met.

Contribute to Business Growth

• Set and achieve monthly service goals.
• Support Elite Support initiatives and participate in the Change Management Team (CMT).
• Stay current on OEM updates, industry trends, and training opportunities.
• Look for ways to grow our service offerings and customer base.

Qualifications

What We're Looking For:

• 5+ years of experience leading large groups or departments, transportation or dealership experience preferred
• Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development
• Strong knowledge of truck systems, parts, and dealership operations
• Proven ability to lead, develop, and motivate a team
• Exceptional organizational, communication, and problem-solving skills
• Experience managing budgets, analyzing data, and driving efficiency
• Proficiency with computers, tablets, and MS Office
• Valid driver's license with ability to meet insurance requirements
• Must be willing to participate in a pre-employment background check and drug screen

Preferred Qualifications:

• Freightliner dealership experience
• CIC Level I or II training
• Kaizen and/or Six Sigma Green Belt certification

What We Offer: $90,000 - $120,000 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.