Customer Service Representative

$16 per hour

Dewittvets

Canton, IL

# Customer Service RepresentativeApply: Canton, IL: Full time: Posted Yesterday: JR109342**Essential Responsibilities** **Client Service** \\* Greet clients and their pets warmly and professionally upon arrival. \\* Provide courteous, compassionate, and respectful service to every client. \\* Answer client questions and direct medical or veterinary questions to the appropriate veterinary team member. \\* Communicate clinic policies, procedures, fees, and recommendations accurately. \\* Maintain a calm and professional demeanor when dealing with upset, frustrated, or difficult clients. \\* Protect client confidentiality and handle sensitive information appropriately. \\* Build positive relationships with clients and encourage continued use of Oakdale Veterinary Center for their pets’ care. **Telephone & Communication** \\* Answer incoming telephone calls promptly and professionally. \\* Schedule appointments according to clinic protocols and available appointment types. \\* Accurately document telephone messages and ensure they are directed to the appropriate team member. \\* Return or assist with client calls as assigned. \\* Communicate clearly with clients regarding appointment preparation, follow-up instructions, prescription/refill requests, and other non-medical needs. \\* Monitor other forms of client communication, including electronic messages, as assigned.**Appointment & Patient Flow** \\* Schedule appointments efficiently while considering doctor availability, appointment types, staffing, and patient needs. \\* Check clients and patients in and out accurately. \\* Obtain and verify current client and patient information. \\* Assist with maintaining an organized and efficient lobby and reception area. \\* Communicate with the veterinary team regarding patient arrivals, client concerns, and scheduling needs. \\* Help maintain appropriate patient flow during busy periods. **Payments & Financial Responsibilities** \\* Accurately process payments using approved payment methods. \\* Provide clients with invoices and explain charges when appropriate. \\* Handle cash, credit/debit card transactions, and other approved forms of payment accurately. \\* Process financing or payment-plan options according to clinic procedures. \\* Maintain accuracy when handling money and client accounts. \\* Address billing questions professionally and involve management when necessary.**Medical Records & Administrative Duties** \\* Maintain accurate client and patient information in the practice management system. \\* Enter information accurately and completely. \\* Assist with updating client contact information, vaccination records, and other administrative information. \\* Process prescription and food refill requests according to clinic procedures. \\* Assist with medical record requests and other administrative tasks. \\* Maintain organized documentation and follow established clinic procedures. **Teamwork & Clinic Operations** \\* Work cooperatively with veterinarians, veterinary technicians, assistants, management, and other CSR team members. \\* Communicate effectively with the back-of-house team to keep patient care and client service running smoothly. \\* Assist other areas of the clinic when needed and when appropriate to the position. \\* Maintain a clean, organized, and professional reception area. \\* Follow opening, closing, cleaning, and other assigned front-desk procedures. \\* Participate in staff meetings, training, and continuing education as required. \\* Follow all Oakdale Veterinary Center policies and procedures.**Client Service Expectations** Every CSR is expected to: \\* Treat clients and coworkers with professionalism and respect. \\* Maintain a positive and approachable attitude. \\* Listen carefully before responding to client concerns. \\* Avoid arguing with or speaking disrespectfully to clients or coworkers. \\* Recognize when a situation should be escalated to the Practice Manager or another member of management. \\* Maintain appropriate boundaries with clients while still providing compassionate service. \\* Present a professional image of Oakdale Veterinary Center at all times.**Qualifications****Required** \\* High school diploma or equivalent. \\* Previous customer service, reception, veterinary, medical, or animal-care experience preferred. \\* Strong verbal and written communication skills. \\* Ability to multitask and prioritize in a fast-paced environment. \\* Strong attention to detail and organizational skills. \\* Comfortable working with computers and learning veterinary practice-management software. \\* Ability to handle financial transactions accurately. \\* Ability to work effectively as part of a team. \\* Dependable attendance and punctuality. **Preferred** \\* Previous veterinary hospital or animal-care experience. \\* Familiarity with veterinary terminology. \\* Experience with veterinary practice-management software. \\* Experience handling difficult or emotional client interactions. \\* Knowledge of basic veterinary services, preventive care, and common client questions. **Physical & Work Environment** This position is performed in a busy veterinary hospital environment and may require: \\* Standing and walking for extended periods. \\* Sitting at a reception desk for portions of the workday. \\* Bending, reaching, and lifting as needed for routine clinic duties. \\* Occasional interaction with dogs, cats, and other animals. \\* Working around animal noise, odors, cleaning products, and medical equipment. \\* Remaining calm and professional during periods of high client volume or increased clinic activity. **Performance Expectations** Success in this position is demonstrated through: \\* Consistently professional and compassionate client interactions. \\* Accurate scheduling, payments, records, and communication. \\* Effective teamwork between the front desk and medical team. \\* Reliable attendance and punctuality. \\* Ability to remain organized and productive during busy periods. \\* Appropriate handling and escalation of client concerns. \\* Following Oakdale Veterinary Center procedures and expectations. \\* Contributing to a positive, respectful, and team-oriented workplace. **Team Culture** \\* Must be able to work hard, laugh often, and have fun with the team. Veterinary medicine can be stressful, so we value people who can keep a positive attitude, enjoy a good laugh, and contribute to a workplace where everyone genuinely enjoys coming to work.**Equal Opportunity** Oakdale Veterinary Center is committed to maintaining a professional workplace where employees are treated with respect and where clients receive consistent, compassionate care. **Compensation & Benefits** \\* Starting Pay: $16.00 per hour\\* Health Insurance: Health insurance benefits are available to eligible employees. \\* Paid Holidays: Eligible employees receive paid holidays in accordance with Oakdale Veterinary Center's holiday policy.\\* 401(k): Eligible employees have access to the company 401(k) and retirement savings plan.\\* Employee Pet Benefits: Employees receive discounts on eligible veterinary products and services for their personal pets, subject to clinic policies.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.
J-18808-Ljbffr Dewittvets

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Service Representative in Canton, IL vacancy

Customer Service Representative
$15 - $15.25 per hour
...Illinois 61520 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work...
Suggested
Weekly pay
Temporary work
Part time
Local area
Flexible hours
Shift work
Night shift
Weekend work
Afternoon shift
Circle K Stores, Inc.
Canton, IL
1 day ago
PRN HME Customer Service Representative
...Graham Health System to provide compassionate, quality health services, in a responsible and charitable manner, to the people... ...in search of great applicants to join our team. The Customer Service Representative I (CSR I) performs all aspects of customer service within...
Suggested
Temporary work
Work experience placement
Relief
Graham Health System
Canton, IL
9 days ago
Insurance Account Position - State Farm Agent Team Member
$30k - $60k
...Farm Agent, you will build and develop customer relationships within the community to promote... ..., and market appropriate products and services. Maintain a strong work ethic with a... ...(outside sales, inside sales representative, retail sales associate, or telemarketing...
Suggested
For contractors
Flexible hours
Chuck Taylor - State Farm Agent
Canton, IL
1 day ago
Customer Service Representative - State Farm Agent Team Member
...committed to delivering expert guidance to customers. Her team includes two full-time and... ...all dedicated to providing exceptional service. Dee is passionate about giving back... ...: As a Customer Service Representative - State Farm Agent Team Member with Dee...
Suggested
Full time
Part time
For contractors
Work at office
Local area
Flexible hours
State Farm
Canton, IL
1 day ago
Insurance Account Position - State Farm Agent Team Member
$30k - $60k
...Farm Agent, you will build and develop customer relationships within the community to promote... ..., and market appropriate products and services. Maintain a strong work ethic with a... ...(outside sales or inside sales representative, retail sales associate, or telemarketing...
Suggested
Hourly pay
For contractors
Flexible hours
State Farm
Canton, IL
1 day ago
Account Representative - State Farm Agent Team Member
$32k - $50k
...Independent Contractor Agent Are you outgoing and customer-focused? Do you enjoy working with the public? If you... ...contractors that market State Farm Insurance and financial services products. As Account Representative for Chuck Taylor - State Farm Agent, you are vital to...
For contractors
Chuck Taylor - State Farm Agent
Canton, IL
10 hours ago
Account Representative - State Farm Agent Team Member
$32k - $50k
...Farm Independent Contractor AgentAre you outgoing and customer-focused? Do you enjoy working with the public? If you... ...contractors that market State Farm Insurance and financial services products.As Account Representative for Chuck Taylor - State Farm Agent, you are vital to...
For contractors
Chuck Taylor - State Farm Agent
Canton, IL
3 days ago
Account Representative - State Farm Agent Team Member
$40k - $50k
...committed to delivering expert guidance to customers. Her team includes two full-time and... ...all dedicated to providing exceptional service. Dee is passionate about giving back to... .... Role Description As Account Representative - State Farm Agent Team Member for Dee...
Full time
Part time
For contractors
Work at office
Local area
Dee Clark - State Farm Agent
Canton, IL
10 hours ago
Account Manager - State Farm Agent Team Member
$36k - $50k
...Management Institute, Dee is deeply committed to delivering expert guidance to customers. Her team includes two full-time and two part-time employees, all dedicated to providing exceptional service. Dee is passionate about giving back to the community, whether through...
Full time
Part time
For contractors
Work at office
Local area
Dee Clark - State Farm Agent
Canton, IL
10 hours ago
Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...
Contract work
Part time
Local area
Dollar Tree
Canton, IL
1 day ago
Customer Service Representative - State Farm Agent Team Member
$32k - $35k
Customer Service Representative - State Farm Agent Team Member Full Time in Canton - IL Replies within 24 hours Opportunity for advancement Paid time off Profit sharing Bonus based on performance ABOUT OUR AGENCY I'Ve been a State Farm Agent since 1982 and remain proud...
Full time
Flexible hours
Chucktaylorinsurance
Canton, IL
5 days ago
Account Associate - State Farm Agent Team Member
$32k - $50k
...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer... ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive...
For contractors
Chuck Taylor - State Farm Agent
Canton, IL
3 days ago
Account Associate - State Farm Agent Team Member
$40k - $46k
...Management Institute, Dee is deeply committed to delivering expert guidance to customers. Her team includes two full-time and two part-time employees, all dedicated to providing exceptional service. Dee is passionate about giving back to the community, whether through...
Full time
Part time
For contractors
Work at office
Local area
Dee Clark - State Farm Agent
Canton, IL
4 days ago
Commercial Lines Customer Service Representative
$30k - $34k
...Customer Service Representative The Customer Service Representative at Kiesewetter Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with...
Big I Illinois
Farmington, IL
3 days ago
Customer Relations & Growth Specialist
Chuck Taylor - State Farm Agent is looking for a Customer Relations Representative to provide exceptional customer experiences and support the growth of our insurance agency. The ideal candidate will possess strong communication and problem-solving skills while demonstrating...
Chuck Taylor - State Farm Agent
Canton, IL
1 day ago
Sales and Service Agent Remote
$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position... ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...
Remote job
Work from home
Flexible hours
HMG Careers
Dunfermline, IL
2 days ago
Merchandiser
$20 per hour
...Jobs are posted and distributed on an as needed bases as PHG receives them from the clients. FUTURE WORK: Once in PHG Retail Services system you will receive all jobs posted to your geographic area with brief description and pay for review and you can request the...
Permanent employment
Full time
Part time
Immediate start
PHG Retail Services
Canton, IL
14 days ago
Retail Customer Experience Associate I
Dollar Tree is seeking a part-time Customer Service Associate to join our Canton, IL store. You will help customers, handle transactions, and keep the store organized and safe. You will stock shelves, unload merchandise, maintain cleanliness, and provide friendly, professional...
Part time
Dollar Tree Stores
Canton, IL
5 days ago
Mail Carrier - City - No Experience Required
$23.47 - $38.62 per hour
...Responsibilities Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape, and route for accurate...
Hourly pay
Postal Jobs Resource
Norris, IL
more than 2 months ago
Window Clerk/Customer Service - No Experience Required
$23.47 - $38.62 per hour
...Role Overview USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position...
Hourly pay
Postal Jobs Resource
Dunfermline, IL
more than 2 months ago
Mail Carrier - Rural - No Experience Required
$23.47 - $38.62 per hour
...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success... ...: Deliver and collect mail on assigned routes Customer Service : Assist customers with postal needs and inquiries Administrative...
Hourly pay
Postal Jobs Resource
Norris, IL
more than 2 months ago
Customer Service Representative - State Farm Agent Team Member
$40k - $55k
...background combines professional expertise with a passion for service. Our agency is committed to fostering a supportive and... ...making a positive impact. Role Description As a Customer Service Representative - State Farm Agent Team Member with Tom Conklin - State Farm...
For contractors
Local area
Tom Conklin - State Farm Agent
Farmington, IL
2 days ago
Customer Relations Representative - State Farm Agent Team Member
$35k - $50k
...the years, I've had the privilege of giving back through service as a 20-year YMCA Board Member, Canton Area Chamber of Commerce... ...be the right fit for you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Chuck Taylor - State...
For contractors
Flexible hours
State Farm
Canton, IL
1 day ago
Mail Carrier - Rural Assistant - No Experience Required
$23.47 - $38.62 per hour
...holidays, with the potential for up to seven days of parcel delivery service. It is an excellent opportunity for those who enjoy working... ...of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues...
Hourly pay
Weekend work
Postal Jobs Resource
Saint David, IL
more than 2 months ago
Account Representative - State Farm Agent Team Member
$35k - $80k
...professional expertise with a passion for service. Our agency is committed to fostering a... ...ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Tom... ...vital to our daily business operations and customers' success. You grow our agency through meaningful...
For contractors
Local area
Flexible hours
State Farm
Farmington, IL
1 day ago
Account Manager - State Farm Agent Team Member
$50k - $70k
...vital to our daily business operations and customers' success. You grow our agency through... ...marketing relevant products and services. Grow your career as you better your community... ...sales (outside sales or inside sales representative, retail sales associate, or telemarketing...
For contractors
Tom Conklin - State Farm Agent
Farmington, IL
4 days ago
Account Manager - State Farm Agent Team Member
$50k - $70k
...vital to our daily business operations and customers' success. You grow our agency through... ...marketing relevant products and services. Grow your career as you better your community... ...sales (outside sales or inside sales representative, retail sales associate, or telemarketing...
For contractors
Tom Conklin - State Farm Agent
Farmington, IL
3 days ago
Field Sales Consultant - Insurance Solutions
$75k
...Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers....
Flexible hours
Night shift
Platinum Supplemental Insurance
Canton, IL
1 day ago
Courtesy Clerk/Grocery Bagger
...Job TitleCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and...
Seasonal work
Local area
Kroger
Canton, IL
2 days ago
Data Entry Operator | Junior (Remote)
...data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly....
Remote work
Only Data Entry
Canton, IL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!