Customer Solutions Representative

Job Description

Job Description

Customer Solutions Representative (Remote After Training)

$20.00+/hour | Full-Time | Monday–Friday | Fall River, MA

Are you someone who enjoys helping customers, solving problems, and staying organized in a fast-paced environment? We're looking for a Customer Solutions Representative to join our growing team. In this role, you'll provide exceptional customer support across multiple communication channels while managing several systems at once to ensure every customer receives accurate, timely, and professional service.

This is a primarily remote position with a once-per-month onsite requirement at our Fall River, MA office. Candidates must live within a reasonable commuting distance or be able to reliably commute for required onsite meetings and training.

• Monday-Friday

• 11:30 AM - 8:00 PM

• No weekends

• Assist customers via phone, email, chat, and internal ticketing systems.

• Process customer orders, updates, and transactions accurately across multiple business systems.

• Research and resolve customer questions while maintaining a high level of professionalism.

• Navigate CRM, order management, and communication platforms simultaneously.

• Collaborate with Logistics, Sales, Accounting, Technical Support, and other internal teams to resolve customer issues.

• Document customer interactions accurately and maintain detailed records.

• Identify customer needs and recommend additional products or services when appropriate.

• Prioritize multiple tasks while meeting productivity, quality, and customer satisfaction goals.

• Escalate complex issues when necessary while taking ownership of customer follow-up.

• Contribute ideas to improve processes and enhance the overall customer experience.

• High school diploma or equivalent.

• 2+ years of customer service experience , preferably in a fast-paced, multi-channel environment.

• Excellent verbal and written communication skills.

• Strong computer skills with the ability to quickly learn multiple software systems.

• Experience using CRM platforms, order management systems, or similar business applications is preferred.

• Outstanding attention to detail and accuracy.

• Strong multitasking, organizational, and time management skills.

• Ability to remain calm and professional while managing a high volume of customer interactions.

• Self-motivated with strong problem-solving skills and a positive attitude.

To be successful in this remote role, employees must have:

• A dedicated, quiet workspace that is free from distractions during working hours.

• The ability to work without interruptions from household members, visitors, or other non-work-related activities.

• Reliable high-speed internet capable of supporting video meetings and business systems.

• A professional work environment that allows for confidential customer conversations.

• A headset and the ability to work from a dual-monitor computer setup.

• Starting pay: $20.00+ per hour , based on experience.

• Full-time, Monday-Friday schedule.

• Primarily remote after training.

• Once-per-month onsite requirement in Fall River, MA.

• Opportunity to join a collaborative team focused on delivering outstanding customer experiences.

Please Note: This is a remote customer-facing position. Applicants must have a distraction-free home office environment and be able to reliably commute to our Fall River, MA office for required onsite meetings and training.