Account Manager, SLED-Austin TX

The Role Account Managers are responsible for business development, new account acquisition, achieving sales targets, and maintaining high levels of customer satisfaction within an assigned territory. Important activities include anticipating customer needs by proactively gauging customer requirements, responding to customer requests, preparing proposals, and developing solutions from available offerings. Key Responsibilities Sales Execution Execute sales strategy by identifying customer needs and selling the appropriate hardware and company services. Develop business through multiple marketing and sales techniques including but not limited to cold calling, conducting in‑person meetings, and partnering with vendors or manufacturers. Maintain a targeted understanding of customers' business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business. Meet or exceed annual sales top line revenue and margin goals as defined by management. Drive profitably and grow revenue for target accounts in partnership with inside sales team. Adhere to sales process including but not limited to pipeline development and accurate forecasting via internal tools. Perform extensive proposal writing and prepares sales information for customers. Account Management Manage individual sales objectives to include sales orders and billing activities to support quarterly goals. Manage ongoing customer account relationship to include updating account information in company systems and resolving customer satisfaction issues. Work with inside sales team to ensure that quotes are provided, and order requests are processed accurately and with engineering team to accurately scope projects. Manage past‑due invoice resolution with accounting to ensure proper collections. Develop and maintain solid business relationships within the various decision‑makers and influencers at all levels at each target account. Understand each target customer's business model, map their organization and identify their unique technology needs. Strategic Planning & Presentation Perform deep analysis of account base including heat maps to determine key areas of opportunities. Develop & execute marketing and business plans to drive revenue and profits. Work with sales leadership and team to provide feedback, develop specific vendor relationships, advance new company initiatives and mentor new employees to enhance all aspects of the sales strategy. Attend monthly/quarterly account planning/penetration sessions with our strategic manufacturing partners' AMs. Present a Quarterly Business Outlook (QBO) to Sales/Ops Manager each quarter which will focus on past performance and expectations of current quarter, analysis of pipeline, key wins, and personal improvement goals. Provide in-depth customer technology roadmap and collaboratively work with inside Account Manager to uncover new sales opportunities. Develop partnerships with Vendor Field Sales Representatives and optimize the joint selling opportunities within the territory. Use monthly forecasting and pipeline management to manage sales growth. Demonstrated ability to overcome obstacles, achieve sales goals, and articulate ideas clearly and concisely in a variety of settings. Proven track record in developing relationships with customers and vendors, and ability to translate client business needs into solutions. Preferred candidate will have prior experience selling advanced technology solutions from Cisco, EMC, Nimble, Aruba, Palo Alto, IBM, HP, Citrix, Microsoft, etc. Required Skills Bachelor's degree preferred, or equivalent experience and/or military experience. 2 or more years of outside information technology SLED sales experience (customer‑facing) with state and local government and higher education. Experience with infrastructure, storage, network security, professional services or managed services preferred, and cloud strongly preferred. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. Know Your Rights poster is available here: Presidio's EEO Policy Statement available here: Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to View email address on click.appcast.io and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to View email address on click.appcast.io. Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #J-18808-Ljbffr