Test Content Services Specialist (PSI)

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Title: Test Content Services Specialist

Location: Remote-UK (Must reside in the UK)

Salary: 35K

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

About the Role
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software.

• Onboard new clients and determine appropriate test setup based on client requirements.
• Intake new exams for existing clients and publish exams according to established timeline requirements.
• Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
• Format files to import client content into item banking and test delivery software and ensure all data is imported accurately.
• Prepare tests for publication and implement live updates to tests.
• Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
• Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
• Conduct quality control according to department procedures and address issues.
• Support other Content Management teams with tasks related to test publication.
• Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
• Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.

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Knowledge, Skills and Experience Requirements

• Bachelor's degree level preferred
• 1+ years' experience exam publication, item bank management and/or database management.
• Strong communication skills required.
• Ability to approach problems with creative problem solving.
• Proficiency with Microsoft Office applications.
• Experience with Jira a plus.
• Experience with XML, HTML and QTI file formats preferred

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders.  In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering.  At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.