Crew Member Crumbl Cookies

Job Description

Job Description

Crew Member

Are you self motivated and looking for more than just a paycheck? If thats you keep reading. Its more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that cant be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Baker and Mixers who want to grow with us!

Qualifications:

• Genuinely Nice!
• Enjoys baking
• Likes working with your hands
• Fast pace, and attention to detail
• Has a passion to serve and interact with people
• Takes pride in making memorable experiences for people
• Can learn and grow while being in a fast-paced environment
• Have the ability to communicate effectively in English
• Compute basic math/counting practices
• Be at least 18 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry up to 55 lbs
• Be able to stand during the shift
• Be compliant with any local or company mask or related Covid-19 policies
• No nails must be kept clean and short in order to wear appropriate gloves and ensure food safety
• Hair must be kept in such a manner that it can be worn with a hair net or kept in a ball cap
• Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred, but not necessary.

Requirements and Responsibilities:

• As a Cookie Technician your job is to help craft cookies at every stage on its way to the customer
• Reading and understand the Crumbl recipes for preparing each week's cookies
• Following recipes to make cookie dough, frosting, toppings and glazes
• Portioning the mixed dough into consistent cookie dough balls ready for baking
• Panning out the cookies onto baking sheets
• Dressing the cookies in that weeks toppings
• Boxing customers orders of the worlds best cookies
• Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
• In addition to just baking and making the world's best cookies, cookie technicians contribute to the overall success of each location by:
• Maintaining clean and tidy workspaces
• Restocking ingredients and supplies
• Folding and preparing the signature pink Crumbl boxes
• Vocally greeting every customer that patrons Crumbl
• Create and maintain eye contact
• Make memorable connections with guests
• Ensuring compliance with company policies, health, and safety standards
• Coaching team members and training new staff
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits
• Handling customer issues and employee disputes

Anticipated Hours
Days: Monday through Saturday
Weekly hours: 30 + hours a week
Shifts to potentially be available (for): Morning, day, and night

Pay

• $15 - $18 (includes hourly pay + tip)

Benefits

• Employee Discount
• Off Every Sunday
• Early close on certain holidays
• Regular performance collaboration and career growth opportunities

Experience
At least 1 year in restaurant/food industry management (Preferred)

Certifications
Valid Driver's License (Required)
ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements

• Ability to lift packages between 10-55 lbs
• Ability to be on your feet for the entire shift
• Climb a ladder

Corporate Uniform

• Crumbl shirts and hat (required to be worn at each shift) will be provided
• Black pants
• Black sneakers
• No jewelry

Software (knowledge preferred but not required, will train)

• Proprietary software (Crumbl platform)
• Apple products (Apple TV, iPads)
• When I Work
• Slack

Specific Job Responsibilities

• Taking ownership of all operational aspects
• Training all roles including bakers, shift leads, and delivery drivers
• Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
• Maintaining set standards such as cleanliness and quality control
• Creating work schedules and addressing any schedule gaps
• Tracking sales and calculating healthy labor cost
• Sharing and enforcing state and corporate policies and rules
• Addressing and documenting any employee disputes and infractions
• Interacting with customers and resolving any service issues
• Stepping into various roles when the store needs help such as baker, delivery, restocking