Medical Office Manager

Daytona Beach Physician Office ManagerDirects the overall business activities of an outpatient medical practice including staffing and scheduling of employees, budgeting and purchasing, and daily operations. Responsible for coordinating, directing and supervising day to day operations as well as strategic planning and growth within the medical practice. Evaluate changes and updates as well as goals and planning.Job QualificationsBachelor's degree in healthcare administration or business preferredMinimum of 5 years' experience in healthcare management preferredKnowledge of accounting, insurance, coding, clinical coordination, and computer operationsWorking knowledge of insurance industry practices including managed careExcellent communications skills both verbal and writtenAbility to work well with physicians, staff members and other hospital personnelAdaptability to challenging situations with composure and professional attitudeBudget and financial management abilityStrong computer skills and customer service skillsPositive, motivational person with strong work ethicCritical thinker, team player and mentorProfessional in dealing with both internal staff and patientsAbility to build consensus and morale amongst staffPractical clinical skills and clinical coordination experience in office setting desiredResponsibilities and DutiesAbility to understand the goals of the practice and work to obtain these goals both independently and with the direction of administrationServe as liaison with medical staff / practitionersAssist with budget evaluation and improvementAssist with monthly review of budget and expenses and implement improvements as requiredStay current of changes in healthcare field that relate to the practiceManagement of staff to include hiring, training, supervising and evaluatingDirect daily activities of the office staffOversee ordering and usage of suppliesReview / process requests for paymentProcess / approve payroll / submit correctionsOversee billing and collectionsStays current with appropriateness of charges and documentationDaily interactions with employees and patientsConstantly assesses environment and address potential situationsOversee proper maintenance of all officesRespond to patient inquiries and complaints adequately and efficiently and handle resolveRespond to request for reports and information from billing systemAssist in creation and the updating of policies and proceduresSchedule in-services and communicate policy and procedures to staffEffectively train and orient new employeesImplement work policies for employeesAssist with back up of front desk dutiesServe as liaison with external and internal vendors / departmentsAssure proper maintenance of office(s)Mediate between office-related issues and other work disputesOrganize monthly office staff meetings / set agendaServe as a line of communication from the office leaders to administrationCreate a work schedule maximizing employee productivity and efficiencySupervises front desk staff with responsibility for registration, billing, collections, charge verification, and all financial operations.Supervises clinical staff with responsibility for providing direction for physician and hospital requirements including Joint Commission, licensure, required certifications, etc.Prepare all required reports for productivity and quality measurementProvide necessary documentation for auditsContain expense costs within budgetary constraintsServes as liaison between hospital and medical staff in interpretation and support of approved policies and procedures.Supervises staff to insure departmental and hospital goals and objectives are accomplishedParticipate in personal and professional development programsEvaluate employees giving feedback, both positive and constructive, promote and discipline as necessaryOversees time/attendance reports and all other personnel payroll reportsMonitors and evaluates department personnel on an on-going basis. Provides constructive interaction, increases and/or promotions. Performs corrective action counseling and recommends termination of employment when necessary.Initiates requisitions, interviews, hires and monitors new personnelDevelops departmental policies, procedures and job descriptions and performance standardsOther:Hospital policies provide a framework for setting objectives or determining outcomes expected. Works independently towards team goals using manuals, guidelines, precedents or general instruction from Director of Operations.Working Conditions & Physical Demands:Generally pleasant inside environment; however, can be stressful at times due to volume. Walking, standing, or sitting for long periods of time required. Regular lifting, pushing, pulling of less than 25 pounds required. Wears proper identification at all times and meets dress code requirements with neat and clean appearance.