Parts & Customer Support Specialist -- Auto Obsession

Job Description

Job Description

Location: Simi Valley, CA (on-site) Type: Full-time, hourly, Monday–Friday 8:30 AM–5:00 PM Pay: $20.00–$21.00 per hour to start

About us

Auto Obsession has been selling classic, performance, and late-model parts for domestic and import vehicles since 1999. From our shop in Simi Valley we ship restoration and performance parts to enthusiasts across the country through our website, autoobsession.com, and our eBay store. We're a small team, which means the work is varied, your contribution is visible, and there is real room to grow.

The role

We're looking for a dependable, detail-minded Parts & Customer Support Specialist to help keep orders moving from the moment a customer clicks "buy" to the moment the part lands on their doorstep. Much of our order flow, inventory and pricing now runs on automated systems, so a big part of this job is being the human check on that automation: reviewing what ran each day, catching anything that looks wrong, and fixing or escalating it before it reaches a customer. You'll also cross-train across our order desk, customer service and shipping. This is a hands-on role with a clear path into more operations responsibility for the right person.

What you'll do

• Review daily automation reports (order imports, tracking updates, inventory and price feeds) and confirm the results are correct
• Spot-check orders, tracking numbers, stock levels and prices on our website, eBay and internal system, and fix or flag anything that's off
• Handle the exceptions automation can't: unusual orders, missing tracking, vendor backorders
• Place and follow up on vendor orders through to delivery
• Answer customer phone calls and emails about orders, shipping and product fit
• Pack, label and ship orders; receive and check in incoming inventory
• Follow our written procedures, and help improve them (and the automations) when you spot a better way

What we're looking for

• Reliable attendance and punctuality; people count on this seat being filled
• Genuine automotive knowledge across eras and makes — our catalog runs from classic American muscle through late-model domestics and imports. You don’t need to know every platform; you need to be comfortable talking cars with a customer and quick to pick up the rest.
• Strong attention to detail: part numbers, addresses, quantities and prices have to be right
• A healthy skepticism: you notice when a number looks wrong and dig in rather than assume the system got it right
• Comfortable on the computer, including email, spreadsheets and learning new software quickly
• Clear, friendly communication by phone and in writing
• Able to lift up to 50 lbs and be on your feet for part of the day
• Organized and self-directed: you finish what you start and ask when you're unsure

Nice to have

• Experience in e-commerce, order fulfillment, or a parts counter
• Experience with eBay, FileMaker, or shipping software (UPS, FedEx, ShipStation)

Why join us

• Steady, full-time hours in a small, no-drama shop
• Cross-training across the whole business
• Room to grow into a larger operations role as the company grows

How to apply

Apply through this posting with your resume and a few sentences on why this role fits you. Tell us about a time you caught a mistake before it became a problem.

Auto Obsession is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We will consider qualified applicants with arrest and conviction records in accordance with the California Fair Chance Act.

Auto Obsession has supplied restoration and performance parts since 1999. We’re based in Simi Valley and ship nationwide through our own website and eBay, carrying parts for classic American muscle, late-model domestics, and imports.

We’re a small team, which means everyone here has real ownership of their work and sees the whole business rather than one corner of it.

Company Description

Auto Obsession has supplied restoration and performance parts since 1999. We’re based in Simi Valley and ship nationwide through our own website and eBay, carrying parts for classic American muscle, late-model domestics, and imports.\n\nWe’re a small team, which means everyone here has real ownership of their work and sees the whole business rather than one corner of it.