HVAC Dispatcher

Job Description
Job Title: HVAC Dispatcher / Coordinator

Location: Marietta, GA

Pay: Up to $35/hour

Experience: 5+ years office experience (HVAC service dispatching preferred)

Availability: Full-time, on-site

Start Date: ASAP

About the Job

We're hiring an HVAC Service Coordinator/Dispatcher to manage scheduling, technician dispatch, and day-to-day communication between our field teams, customers, and project partners. This is a critical role that keeps operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships - including support on special projects work.

If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long-term stability and great benefits.

Key Responsibilities

Dispatch & Service Coordination

• Receive and respond to all client inquiries, service calls, and after-hours requests
• Prioritize incoming service tickets and dispatch field technicians accordingly
• Schedule preventive maintenance visits, repairs, and equipment startups
• Act as liaison between the office and assigned field technicians
• Maintain and update the dispatch board, open call reports, and work notes
• Monitor open work orders and ensure timely resolution and documentation

Customer Relations

• Follow up on customer issues and ensure satisfaction
• Coordinate monthly maintenance workload and provide updates
• Invoice completed jobs and communicate job status with clients

Materials & Resource Management

• Order and track job materials

Special Projects Support

• Manage quotes and proposals - track from generation through job execution
• Align workflow with general contractors and subcontractors
• Coordinate billing and vendor invoicing with the Project Manager and Foreman

Reporting & Continuous Improvement

• Prepare weekly technician time reports; verify hours and expenses
• Enhance service efficiency through continuous improvement
• Support a strong safety culture by reminding technicians to use PPE and lift protection

Requirements

• 3+ years of office coordination or dispatching experience (HVAC or trades preferred)
• Strong communication skills and professional customer service approach
• Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
• Familiarity with HVAC service operations and terminology a plus
• Proven accuracy and attention to detail in timekeeping and documentation
• Proficient in Microsoft Word, Excel, and Outlook
• Able to work well with teams and handle deadlines under pressure

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Short-term disability
• Career development and long-term opportunity with a solid team

Requirements

3+ years of office coordination or dispatching experience (HVAC or trades preferred)

Strong communication skills and professional customer service approach

Ability to manage schedules, prioritize tasks, and respond quickly to changing needs

Familiarity with HVAC service operations and terminology a plus

Proven accuracy and attention to detail in timekeeping and documentation

Proficient in Microsoft Word, Excel, Outlook,

Able to work well with teams and handle deadlines under pressure

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Short-term disability
• Career development and long-term opportunity with a solid team