Product Manager, Marketing Tech

Current Employees of Happen Bank: Please apply via your internal Workday AccountHappen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.About the RoleAs Happen Bank expands its full-spectrum banking offerings, we're investing in the data and marketing technology that enables more relevant, personalized customer experiences. We're looking for a Product Manager to lead capabilities across Salesforce Marketing Cloud (SFMC) and Salesforce Marketing Cloud Personalization (formerly Evergage/Interaction Studio), helping deliver contextual communications and engagement across our member platforms.You'll partner closely with Marketing, Data, Engineering, Design, Research, and Product leaders to translate customer and business needs into scalable MarTech capabilities. This is a hands-on role that combines product discovery, data requirements, roadmap prioritization, and execution to improve how we engage and serve our members.What You'll DoPartner with Marketing, Product, and business stakeholders to gather, refine, and prioritize website and member platform communication requirements, aligning priorities with business objectives and Engineering capacityLead product capabilities across Salesforce Marketing Cloud and Salesforce Marketing Cloud Personalization, supporting real-time personalization, cross-sell communications, and customer engagement strategiesDevelop technical specifications and product requirements for Engineering, including Salesforce Interaction Studio capabilities, logged-in member communications, and data integrationsDefine and analyze data requirements for new and enhanced cross-sell communications, partnering with Data Engineering and Analytics to make the necessary customer attributes available from the offline data warehouse to SFMCPartner with Analytics and Data teams to identify and resolve issues affecting cross-sell communications, uncover engagement insights, and improve the member experience across digital platformsOwn and maintain the MarTech Jira board, facilitate Agile ceremonies, and coordinate with Engineering teams to refine tickets, manage priorities, and support effective deliveryPartner with Product, Engineering, Marketing, and Data leaders to prioritize the MarTech platform roadmap, balancing customer needs, business priorities, and technical capacityLead cross-functional projects from discovery and planning through development, launch, and post-launch support, ensuring alignment, accountability, and continuous improvementAbout You3+ years of Product Management experience, including experience working with marketing technology, data-driven digital products, or related platformsBachelor's degree or higher, or equivalent combination of education and experienceStrong analytical and quantitative skills with the ability to evaluate complex problems, interpret data, and translate insights into product recommendationsExperience working closely with Engineering teams in Agile development environments, including managing requirements, priorities, and delivery activitiesStrong written and verbal communication skills with the ability to simplify complex technical concepts and adapt communication across technical and non-technical audiencesStrong organizational and planning skills with the ability to manage multiple projects and competing priorities while maintaining quality and follow-throughYou take ownership of your work, operate independently, and collaborate effectively with diverse cross-functional teamsYou actively look for ways AI can improve your work, from accelerating research and analysis to refining requirements and exploring new approaches to personalization. You're thoughtful about accuracy, customer data sensitivity, and where human judgment is neededNice to HaveExperience with Salesforce products, particularly Salesforce Marketing Cloud and Salesforce Marketing Cloud Personalization (formerly Evergage/Interaction Studio)Work Location San FranciscoThe above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level. Time Zone Requirements Local hours (PT,)While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.Travel Requirements As needed travel to Happen Bank offices and/or other locations, as needed. Compensation The target base salary range for this position is 147,000-173,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid#LI-JH1Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io. Notice on AI Tool Use For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information, please refer to our Privacy Disclosure.We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.SummaryLocation: San Francisco, CAType: Full time