IT Asset Manager

Essential Duties and Responsibilities: Lifecycle Asset Management Create/maintain authoritative records in CMDB/asset tools (ownership, location, status, config, warranty, costs). Execute MACD: additions, migrations, swaps, RMAs, and decommissions; coordinate on‑site remote hands. Validate demand, place orders (per client process), and track shipment → delivery → acceptance. Manage spares/VMI programs; define min/max, reorder points, and placement strategy. Stakeholder & Vendor Coordination Act as the initial point of contact for vendor queries on shipments, access, and documentation. Schedule remote‑hands, ERAD/ITAD pickups, and de‑installs; verify certificates of destruction/recycling where required. Partner with SCM/Planning to onboard new SKUs/BOMs and maintain catalogs; collaborate with DC Ops/NetEng on capacity plans. Run vendor QBRs and track SLAs/OLAs. Data Integrity & Controls Reconcile portals, DCIM, and asset tools; investigate root causes for deltas; correct at source. Perform cycle counts and audits; maintain evidence for SOX/ISO/client controls. Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health). Process Improvement & Automation Document SOPs/runbooks; remove waste using Lean/5S; pilot barcoding/scan workflows and integrations (e.g., ITSM↔CMDB↔DCIM). Drive standardization across regions; contribute to tooling requirements and UAT. Key Deliverables & KPIs (by Grade) Targets are representative; actual goals vary by client/site. Emphasis on trend, SLA adherence, quality, safety, and compliance. Grade 1 — Associate Data accuracy ≥ 98.5% for assigned records (fields complete, correct, current). Close 95% of standard tasks within SLA (receipts, moves, updates, label/barcode). Complete weekly cycle counts for assigned locations; variance ≤ 2.0%. Zero avoidable safety or chain‑of‑custody incidents. Grade 2 — Specialist Data accuracy ≥ 99.0%; shrinkage ≤ 0.25% for owned zone/site. RMA cycle time ≤ 15 business days average from initiation to closure. Maintain spares stockout rate ≤ 2% with documented min/max and replenishment triggers. Deliver 1–2 process improvements/quarter with measured cycle‑time or accuracy gains (≥ 5%). Grade 3 — Senior Data accuracy ≥ 99.3%; audit results no major findings; corrective actions closed ≤ 30 days. Lead quarterly physical audit/cycle‑count program with overall variance ≤ 0.5%. Reduce provisioning/acceptance lead time by ≥ 10% vs. baseline; CSAT from partners ≥ 4.6/5. Own a project milestone (e.g., regional decomm, SKU refresh, DC migration) on time/on budget. Grade 4 — Lead/Manager Data accuracy ≥ 99.7% region‑wide; shrinkage ≤ 0.10%; stockout ≤ 1%. Achieve ≥ 15% YoY improvement in a key KPI (lead time, RMA aging, pick accuracy, or reconciliation delta). Publish monthly operations review; maintain vendor SLA compliance ≥ 98%; realization of cost savings ≥ 5% through optimization. Implement standardized SOPs/tooling across sites; measure adoption ≥ 95%. Education and/or Work Experience Requirements: Minimum: Bachelor’s degree in Supply Chain, Information Systems, Engineering, or comparable experience. Grade 1: 0–1 years in asset/logistics/DC operations; internship/co‑op acceptable. Grade 2: 1–3 years asset management or DC logistics; independent ownership of a site/zone. Grade 3: 3–5 years; audit/project experience; cross‑functional leadership; vendor coordination. Grade 4: 5+ years; regional ownership; vendor governance and KPI/financial accountability. Preferred Certifications: ITIL® Foundation, CompTIA Server+/Network+, Lean Six Sigma (Yellow/Green), CSCA/CSCP, DC/colocation safety. Knowledge, Skills & Abilities: Knowledge IT Asset Management (ITAM) and Configuration Management (CMDB) fundamentals; relationships among CIs for servers, network, storage, optics, and circuits. Data center/colo practices (receiving, staging, racking, cabling basics, remote‑hands coordination) and DCIM concepts. Supply chain/logistics basics (INCOTERMS, export docs, customs considerations), spares/VMI management, and RMA workflows. Controls/compliance (SOX, ISO 27001/19770 concepts), data privacy, and NIST 800‑88‑aligned media handling per client policy. Skills High‑precision data entry and reconciliation; proficiency with spreadsheets (lookups, pivots) and dashboarding. Use of asset tools (e.g., ServiceNow/CMDB, Oomnitza, Asset Panda), DCIM/portal systems, and barcode scanners. Vendor communications and coordination across time zones; ticket/queue management. Root‑cause analysis and documentation of SOPs/runbooks. Abilities Prioritize multiple workstreams; meet deadlines amid changing demands. Communicate clearly with technical and non‑technical stakeholders; influence decisions with data. Maintain meticulous chain of custody and safety/ESD practices. Tools & Systems ITSM/CMDB: ServiceNow, Jira/Insight. DCIM/Portals: Device42, NetBox, vendor portals, colo site portals. Logistics: ERP (SAP/Oracle), carrier portals, RMA portals, Zebra/RFID scanners. Reporting: Google Sheets/Excel (pivots/XLOOKUP), basic SQL/BI. Career Path & Progression Asset Management Track (Grade 1 → 4) with increasing ownership of data quality, operations, audits, vendors, and strategy. Lateral/next steps may include Data Center Operations, Supply Chain/Planning, Network Deployment, Tooling/Automation (CMDB/DCIM), or People Leadership. Physical Requirements: On‑site presence aligned to shift and change windows; occasional after‑hours/weekends for migrations or audits. Ability to lift/push/pull up to 50 lb (23 kg) safely; frequent standing/walking; occasional ladder/mezzanine work; operation of carts/pallet jacks as permitted. Frequent wrist/hand motions for scanning/data entry; computer use throughout the shift. Work across warehouse/DC and office environments; tolerate variable noise/temperature within safety limits; adhere to ESD controls. Travel between local sites and occasional regional travel as needed. Salary Range $98,560.00 - $134,400.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law