Appliance Installation Coordinator

Installation Coordinator

Ferguson has been a source of quality supplies since 1953, building better infrastructure, homes, and businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is a Fortune 500 company, providing best-in-class products, service, and capabilities across multiple industries. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for an Installation Coordinator.

Position Details

Location: Onsite in Stone Mountain, GA

Schedule: Monday through Friday, between 8:00 AM and 5:00 PM

Compensation: Starting at $20/hour, with potential for higher pay based on experience

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Qualifications

• Prior installation coordinating experience is strongly preferred
• Ability to apply expert level product and installation knowledge
• Ability to organize and prioritize work and communicate effectively
• Ability to develop and maintain positive relationship with both internal and external customers
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!