Member Services Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities:

• Greet members, prospective members and guests, providing exceptional customer service.
• Assist and contribute to ensuring the neatness and impeccable cleanliness in all areas of the club.
• Handle all Member Services related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner
• Elevate to Shift Leader, Assistant Manager or Manager as needed.
• Minimum 16 hour work week

Qualifications/Requirements:

• Punctuality and reliability are mandatory.
• The ability to multi-task is essential.
• Basic computer proficiency.
• Upbeat and positive attitude!
• Ability to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Current CPR Certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

More Benefits:

• Eligible For: Bi-Weekly Team Production Bonus & Monthly Mystery Shop Bonuses
• FREE Black Card membership after 30 days of employment
• Full-Time eligible for 50% Company paid benefits after 90 days of employment
• Medical
• Dental
• Vision
• Paid Personal Time (after 6 months)

Compensation: $15.00 - $18.00 per hour