Floor Manager
Elephante Dallas LLC
Job Summary
Responsible for supervising the daily operations and activities of the front-of-house employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
Job Activities
- Maintain professional appearance standards as directed in the Company Employee Handbook.
- Anticipate and accommodate needs of the guests.
- Supervises and coordinates employee responsibilities to ensure that the restaurant is running efficiently and profitably.
- Participates in interviewing, hiring, and training new applicants and employee development of all subordinates.
- Responsible for the scheduling of assigned department.
- Participates in growth opportunities and employee development of all front-of-house employees.
- Regulates all POS functions requiring a managers approval.
- Assists with job performance reviews.
- Addresses and resolves guest and employee concerns.
- Responsible for reconciling end-of-shift financials.
- Responsible for inventorying and ordering operational supplies.
- Ability to perform the job duties of all supervised employees.
- Possesses in-depth knowledge of all food and beverage menus.
- Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
- Ensures Department of Health and company sanitation standards.
- Practical knowledge of the job duties of all supervised employees.
- Communicates clearly and concisely with heart-of-house employees during service.
- Ensures the completion of all opening and closing procedures by FOH employees, as prescribed by company.
- Ensures the replacement or repair of all breakage, damage of equipment or furniture.
- Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings.
- Learn by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of venue, Company, its partners and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
Education, Experience and Skill Requirements
- Company Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
- Minimum 2-3 years previous hospitality supervisory/management experience within a high-volume setting is essential.
- Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
- Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
- Must be organized, self-motivated, and proactive with a strong attention to detail.
- Proficient with computers (Microsoft Products), POS and technology.
- Must be able to stand, lift and bend for extended periods of time.
- Must be able to bend and lift to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Exposure to hot kitchen elements or cleaning materials.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
Compensation details: 65000-75000 Yearly Salary
PI39bc358df77b-26289-40661822
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