Salesforce Administrator

Salesforce Administrator

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that's why we call ourselves Healthcare Warriors®.

We're committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you're excited about this position, we encourage you to apply – even if your experience doesn't match every requirement.

The Salesforce Administrator has mastery of Sales and Service Clouds and will act as the subject matter expert enabling critical business processes with platform capabilities. The Administrator will work closely with the end user community to ensure the platform effectively supports all stakeholders, keeps pace with the changes in operations, policies and procedures and aligns with Salesforce Platform best practices.

This position may work remotely anywhere in the United States of America or may work hybrid from our Dublin, Ohio location.

What you'll do (Essential Responsibilities)

• Participate in requirements gathering, scoping, and completion of new enhancement requests. Provide impact analysis for change requests and communicate downstream process considerations.
• Perform ongoing system administration and configuration (flows, roles & profiles, reports and dashboards, user maintenance and other routine tasks.
• Ensure proper integration and data security with other Quantum information systems.
• Help drive end-user adoption of Salesforce through documentation, support and training of new and current employees. Create and maintain documentation on processes, policies, application configuration and help related materials for users.
• Participate in delivery of high complexity project engagements including developing requirements, solutioning, creating test scripts, performing testing, leading UAT exercises and promoting change sets to production and other sandbox environments as needed.
• Troubleshoot and resolve ad hoc platform issues.
• Assist with clean-up procedures, including data migrations and mass data uploads.
• Collaborate with all stakeholders to ensure Salesforce is the source of truth for defined data points and processes within the platform to support team functions and strategic initiatives.
• Drive and uphold Salesforce best practice standards to ensure scalable design and high-quality delivery through a platform resource/limitation forward design approach and upholding sandbox usage and testing policies.
• Prioritize learning and training into your weekly/monthly schedule focusing on established team training topics and platform scalability and best practices.
• Other duties as assigned

What you'll bring (Qualifications)

• Education: Bachelor's or Associate's degree with preferred major in Business or Information Technology
• Certification: Salesforce Administrator certification required
• Experience : 3-5+ years of strong technical and functional experience with Salesforce
• CPQ Experience preferred
• Advanced knowledge and experience with Flows
• Working knowledge of LWC/Apex/Visualforce
• Working knowledge of Agentforce, Data Cloud, and general AI concepts
• Understanding of Sales, Marketing, and Client Success business operations
• Preferred experience with Conga, Ironclad, 6sense, Outreach, and/or other 3rd party integrated applications
• Preferred experience with Jira and Confluence for project management and documentation
• Exceptional critical thinking and analytical skills
• Excellent written and verbal communication skills
• Excellent relationship management and intrapersonal communication skills
• Foster a positive, transparent and inclusive team environment
• Manage and protect company and member data by working within company ethics, policies, and guidelines

What's in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.