Network Support and Security Technician

Job Description

Job Description

Network Support and Security Technician

Position Title: Network Support and Security Technician 

Reports To:  System Administrator, IT Director

Major Responsibilities : It is the responsibility of the Network Security Technician to safeguard our university’s Network infrastructure and digital assets, ensuring the confidentiality, integrity, and availability of information systems. This role focuses on supporting network and security infrastructure, responding to technical issues, and helping staff with IT needs. This position involves monitoring, analyzing, and responding to security incidents, The IT office also provides training to staff in the use of different software and networking.

Key Responsibilities:

• Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.

• Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.

• University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.

• Special Projects: Execute special projects assigned by the President or supervisor.

• Compliance Adherence:  Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.

• Assigned Duties: Undertake other assigned duties as required.

Position Responsibilities:

• Assist staff with basic training in computer software or network use, as directed.

• Respond promptly to requests from faculty, administration, or campus deans regarding hardware or software issues, escalating complex problems as needed.

• Support the IT department operations and routine maintenance.

• Document and report security incidents; assist in assessing their impact under supervision.

• Monitor security alerts and respond to incidents within the Azure environment, escalating threats to Systems Administrators.

• Assist with the installation and maintenance of security software, such as firewalls, antivirus, and encryption tools.

• Conduct periodic vulnerability scans and patches.

• Follow instructions from IT system administrators regarding access privileges and security controls.

• Stay informed about basic security trends and participate in required training.

• Conduct periodic audits of managed systems and help review network security settings.

• Help secure Azure resources (VMs, databases, storage) by following established procedures.

• Support the use and monitoring of Azure Sentinel and other security tools as directed.

• Work with the IT team on security projects and daily operations.

• Apply operating system and software updates to staff workstations.

• Monitor and investigate system backups failures.

• Coordinate with vendors for equipment replacement or support.

• Support workstation setup, software testing, and remote assistance.

• Monitor and investigate network security systems and resolve issues.

• Document incidents and resolutions for routine technical issues.

• Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats.

• Manage Azure Sentinel, our cloud-native SIEM solution.

• Maintain servers, routers, switches, LAN, WAN, Internet security, remote communications, and user accounts.

• Provide user assistance with the proper and efficient use of their systems

• Keep staff workstations up to date with OS patches, drivers, and software updates

• Work with vendors on behalf of users and for replacement equipment

• Ensure compliance with university policies and relevant regulations, conducting regular security audits and assessments.

• Provide technical support and training to staff on cybersecurity best practices.

Requirements:

• Four-year university degree in CIS/MIS/CS/IS and/or 3+ years equivalent work experience in an IT Network Support role

• Familiarity with Azure services (such as Azure AD, Azure Firewall)

• Experience with network security tools such as firewalls, antivirus software, and basic intrusion detection systems.

• Understanding of VPNs, LAN/WAN networking, and basic patch management.

• Knowledge of fundamental system security concepts (e.g., firewall rules, data backup and recovery).

• Familiarity with Windows and Mac operating systems; ability to provide desktop support.

• Experience working with Microsoft/Windows products (such as Office 365, DNS, DHCP, Windows Server environments).

• Experience with setup and maintenance of network devices (switches, routers, firewalls).

• Ability to follow established procedures for asset management and patch management.

• Understanding of Active Directory and security best practices.

• Strong communication and teamwork skills; able to follow instructions and escalate issues as needed.

• Commitment to maintaining confidentiality and privacy of information and records.

• Willingness to work flexible hours, including occasional weekends or after-hours support.

• Entry-level certifications such as CompTIA Network+ or Security+ are preferred but not required.

• Experience working with Windows / Mac OSX desktop.

• Experience working on infrastructure configurations, i.e. switches, routers, firewalls and low-voltage cable

• Experience working with Asset/Image Management and patch management solution

• Microsoft Active Directory and Security best practices.

• Must be a flexible and reliable team player

• Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records.

• Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management

• Must have a strong command of reasoned, measured decision-making processes based upon analyzing the pros and cons of each potential decision to be made.

• Must be able to work weekends and after hours whenever needed

License/Certification:

• Azure: Azure Security Engineer Associate, Azure Administrator (Preferred)

• CompTIA Security+,

• LAN/Networking: 2 years (Required)

• Active Directory: 2 years (Required)

• CompTIA Network+ 3 years (Required)

Job Type

Full-time