Account Executive

Job Description

Job Description

Account Executive, Customer Growth

Help businesses stop losing customers on the phone. You'll work with inbound leads, trial users, and a group of existing 800.com customers. You'll learn how each business runs, find the problem worth solving, recommend the right product, help the customer get it working, and close the right subscription or upgrade.

This is not an order-taking job. Customers who see real value, on the right plan and billed annually, stay longer. That's what we hire you to build.

About 800.com

800.com gives businesses the phone tools to win more customers: toll-free and vanity numbers, call tracking, AI receptionists and voice agents, and call intelligence that turns conversations into next steps. Over 20,000 businesses use 800.com on a monthly basis.

Our products have grown faster than our customers' adoption of them. Many customers still miss calls after hours, can't tell which campaigns drive calls, or never act on what was said. This role closes that gap, one customer at a time, and turns what works into a playbook the next reps can follow.

You'll be part of the first in-office sales team in Sarasota, working directly with company leadership.

Why 800.com

You'll sell AI tools businesses actually need, work directly with the CEO, and help build the sales playbook from day one, so your results shape the company, not just your paycheck.

What you'll do

• Find the real problem first. Learn each customer's goals, call workflows, current tools, and how they buy. Identify a specific problem before recommending anything.
• Convert inbound demand. Call new leads and trial users quickly, help them get set up, and close the plan that fits, with annual billing where it makes sense.
• Grow existing customers. Work an assigned group of current customers and find where 800.com can do more for them.
• Lead with the AI receptionist. Start with missed and after-hours calls, booking, routing, and qualification. Introduce 800 Intelligence and expanded Call Tracking when they solve a clear need.
• Prove value, not just close. Run short, focused demos, coordinate setup, and confirm the customer is actually getting value. Then hand off cleanly to support.
• Keep the record straight. Log discovery notes and dated next steps in HubSpot on every account.
• Make the next rep better. Share wins, losses, and customer patterns. Help improve scripts, demos, and playbooks.

Your first 90 days

• December: Product training, practice, and coached selling on a small live queue. You can set up an AI receptionist workflow, run an inbound and an expansion conversation, and keep accurate records
• January: First measured selling month, with a ramp target set from your readiness and lead supply. You consistently move qualified customers to a paid plan they actually use
• February–March: Your queue grows as results and retention hold up. You're at full quota and contributing to the playbook

How success is measured

• New recurring revenue from inbound leads and trials
• Expansion revenue from existing customers
• Customers who activate and are still paying after 60 days
• Share of customers on annual billing
• Clean, current CRM records and dated next steps

What you bring

• Consultative sales experience, ideally selling software or telecom to small and mid-sized businesses. You can show how you ran discovery, followed up, and closed.
• Comfort on the phone. Most of your conversations will be calls, many of them same-day.
• You learn software fast and can explain a workflow simply enough that a busy business owner gets it working.
• Disciplined CRM habits. If it isn't written down with a next step, it didn't happen.
• Coachability. You want feedback on your calls and you use it.
• Ability to work in person in our Sarasota office.
• You use Claude. If you don't know what that is, this probably isn't the right fit.

Nice to have

• Experience growing existing customer accounts
• Familiarity with call tracking, phone systems, or AI voice tools
• Experience with HubSpot or a similar CRM
• Experience selling to home services, legal, healthcare, or other phone-heavy businesses

Pay and benefits

• Base Salary
• Uncapped monthly commission & accelerators on revenue above quota
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Remote flexibility once you're consistently at quota
• Room to grow into other verticals once you've proven success in this role
• Direct access to the CEO: no layers, no bureaucracy

Schedule

Monday through Friday, 8 a.m. to 5 p.m. ET, in our Sarasota office, with remote flexibility once you're consistently at quota.

\nCompany Description

800.com gives businesses the phone tools to win more customers: toll-free and vanity numbers, call tracking, AI receptionists and voice agents, and call intelligence that turns conversations into next steps. Over 20,000 businesses use 800.com today.

Company Description

800.com gives businesses the phone tools to win more customers: toll-free and vanity numbers, call tracking, AI receptionists and voice agents, and call intelligence that turns conversations into next steps. Over 20,000 businesses use 800.com today.