Sr. Associate, Card Risk Events/Issues Manager (Hybrid)

As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. You will diagnose issues, create and modify processes, and execute improvements to prevent future issues and make customers whole. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card. General Responsibilities Guides business customer through Risk Event and/or Issue containment and remediation Work with internal process owners, analysts, tech, and third parties Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions Makes recommendations and provides guidance to the business Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward Helps drive investigation of root cause and/or problem solving for remediation projects Coordinates with various teams to ensure timelines are met and remediation projects move forward Maintains all process documentation and entries into system of record Training and development of others as necessary Additional Responsibilities Driving process improvements aligned with desired customer outcomes Providing subject matter expertise on processes when representing the department in projects and other meetings Understands and utilizes all Risk Management tools and systems available Communicates and reports out results using presentations showing the data together in a meaningful format An Ideal Candidate Possesses Demonstrated outstanding communication, relationship building and collaboration across cross-functional teams Strong problem identification resolution and analytical abilities Experience in management of multiple projects concurrently in an autonomous environment Subject matter expert in designed Risk Methodologies and corporate risk practices Basic Qualifications High School Diploma, GED or equivalent certification At least 2 years of experience in Risk, Project or Process Management Preferred Qualifications Bachelor’s Degree 1 year Risk Event/Issue Manager experience Business Process Management certification or Six Sigma certification Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. #J-18808-Ljbffr Capital One