FRONT OFFICE MANAGER-HOTEL-LONG ISLAND NY

Front Office Manager — Confidential Search

A full-service branded hotel on Long Island is seeking an experienced Front Office Manager to lead daily front office operations, strengthen team performance, and deliver an exceptional guest experience.

We're looking for a visible, hands-on leader who sets clear expectations, coaches with consistency, and takes ownership of results. The ideal candidate brings strong branded hotel experience and can confidently manage a busy operation with diverse guest needs.

Key Responsibilities

• Lead front desk, guest services, and night audit operations, ensuring efficient arrivals, departures, and service throughout each shift.
• Recruit, train, schedule, coach, and hold team members accountable for service standards and performance.
• Manage guest concerns with professionalism, timely follow-through, and effective service recovery.
• Monitor guest feedback and brand service scores; identify recurring issues and implement measurable improvements.
• Reinforce loyalty program recognition, enrollment, and brand service requirements.
• Coordinate closely with Housekeeping, Engineering, Reservations, and Sales to support room readiness, special requests, and group arrivals.
• Manage staffing and labor costs while maintaining appropriate coverage and service levels.
• Ensure accurate billing, cash handling, shift handoffs, and adherence to hotel policies.
• Maintain a strong presence in the lobby and at the front desk during peak periods.

Qualifications

• Previous Front Office Manager experience, or substantial Assistant Front Office Manager experience, in a full-service branded hotel.
• Marriott, Hilton, Hyatt, or comparable major-brand experience preferred.
• Demonstrated success leading teams, improving guest satisfaction, and managing high-volume operations.
• Strong knowledge of hotel property management systems, loyalty programs, and brand standards.
• Excellent communication, judgment, organization, and problem-solving skills.
• Experience with group and airline crew business and union environments is a plus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

How to Apply

Submit your résumé for confidential consideration. Please highlight your hotel brands, property size, front office leadership experience, and examples of guest service improvements you have led.

The hotel's identity will be shared with candidates selected to advance in the process. Only qualified candidates will be contacted.

We are an equal opportunity employer.