Network Engineer

Server Hosting Technician

Health & Environmental Control Department (DHEC) is in the process of upgrading 2008/2012 Servers and implementing movement of servers located on the DHEC Flat Network to the State IT Infrastructure segmented network environment. Due to the volume of systems, interdependencies, servers, and various intricate firewall modifications, additional staff is needed to support the effort. The team will ensure systems are set up following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity. This will include the install, upgrade, and maintenance of middleware software, applications utilized by the agency. These positions will be a part of the team responsible for the implementation of this project. They will also be involved with supporting the day-to-day operations of the Agency's Server Hosting environment.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

Daily Duties/Responsibilities:

Participate in a team comprised of DHEC and solution implementation staff for Server Hosting related planning, designing, installation, configuration, and conversion of physical and virtual server environment associated with middleware software and applications. Will coordinate with Server Hosting Team Lead on the daily assignments, tasks and coordinate and collaborate with contract staff as well as existing DHEC Server Hosting staff. Ensure project and task timelines are set, met, mitigate issues by resolving or proposing solution. Support the migration of Servers from Flat Network to Segmented Network. This will include assisting with new install and upgrades associated with middleware software and applications in a development, test, and production environment.

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours. Specific duties and responsibilities will include but are not limited to the following:

• Monitor Systems to ensure maximum uptime using SolarWinds and other tools
• Monitor and identify server issues and remediate.
• Support of systems running on Microsoft server, AIX, and Linux
• Create and maintain supporting GPO and PowerShell scripts
• Monitor and identify server issues and remediate.
• Assist with application and server firewall rules.
• Monitor agency ticketing system and complete assigned tickets.
• Assist staff in resolving system-related problems.
• Assist with System user account permissions and security.
• Coordinate and assist with system testing and production validation.
• Assist with supporting Active Directory Services, LDAP, and SSO
• Adhere to State and Agency Security and IT policies and standards.
• Develop solutions and automated methods to reduce manual and repetitive tasks.
• Work closely with key stakeholder groups, including the SOC, to ensure appropriate levels of engagement and focus are maintained.
• Assist with server-side application and system installations, upgrades, and configuration.
• Assist with monthly server OS patching agency is responsible for.
• Plan and implement technical changes without unexpected disruption to the service and with minimal oversight.
• Adheres to Information Technology application development standards and security requirements.
• Prepare and maintain system documentation and architecture diagrams as assigned.
• Requires mastery technical and business knowledge in multiple disciplines/processes.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection.

The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours. The candidate will work closely with the Enterprise Computing Services Team Lead and Section Manager to identify, prioritize, and schedule workload and implementation to IT standards and procedures. The candidate will work closely with customers and subject matter experts for the system design, migration to the new framework, and testing. This will also include compliance to DHEC security policy/procedures as well as integrating systems when possible, to streamline staff workflows, user security, and data correction. Module support of the project.

DHEC will require that selected personnel sign the DHEC confidentiality agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure. DHEC will not accept any offers including an "up-lift" charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms. Contractors must be onsite during each week throughout the term of the contract. Follow agency IT Standards, policies, and procedures to include documentation. All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Health and Environmental Control.

Payment Schedule: All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra costs (i.e. Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract. DHEC Support: DHEC will provide:

• All required information including formulas, data, and mechanisms to check output.
• Staff to assist with any application or data questions.
• Conference rooms and scheduling for any application demos.
• Workstation and required software.

Required Skills (Rank in Order of Importance):

1. Windows Server and Red Hat Enterprise Linux

2. GPO and PowerShell

3. Microsoft Active Directory

4. Citrix Platform Server Systems

5. Experience with Backup and DR in Enterprise Environment.

6. IT Network, Virtual Environments, Database, and Storage

7. Demonstrated Knowledge/Skills of the IT Industry Which Includes: Multi-Tiered Architectures, Enterprise Applications, Evaluation of Emerging Technologies, Networks, Data Management Systems and Hardware Systems.

8. Experience with security and data classification related to CDC, HIPAA, and CJIS

9. Technical Writing.

Preferred Skills (Rank in Order of Importance):

1. Prefer experience with Microsoft HyperV

2. Citrix Presentation Server or XenApp

3. Dell Compellent SAN Administration.

4. Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.

5. Excellent written, oral, and interpersonal communication skills

6. Knowledge of Information Technology Field, best practices, organization, and operations

7. Experience with SolarWinds

8. Ability to integrate technical systems with agency goals and objectives.

9. Experience with ticketing systems

Required Education:

Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.