Surface Device Concierge Sales Specialist

Surface Device Concierge Sales Specialist

This role serves as a seller for a defined portfolio of high potential customers, with end to end accountability for driving surface commercial revenue within their territory. The individual is responsible for protecting existing revenue, accelerating growth, and acquiring new customers across their assigned account set.

The role combines proactive and reactive sales motions, engaging directly with customers and partners to identify opportunities, nurture demand, and close deals. In parallel, this person will play a pivotal role in shaping and executing strategic initiatives such as the emerging Agentic AI sales programs. The focus spans seller enablement, partner engagement, onboarding frameworks, and operational process design which ultimately is aimed at driving consistent YoY surface revenue growth and improving customer experience across the managed portfolio.

Own Customer Revenue & Portfolio Growth

Act as the Microsoft Surface seller for assigned SMEC Corp + SMB accounts

Protect, grow, and acquire customer revenue across the portfolio

Drive YoY Surface revenue performance through active account management

Build direct relationships with customers and influence buying decisions

Drive End-to-End Deal Execution

Own opportunities from discovery ? close

Orchestrate across partners, pricing, and internal teams

Ensure deals are unblocked and accelerated using programs/incentives

Provide "white-glove" concierge support for high-value deals

Generate & Scale Pipeline (Proactive + Reactive)

Support partner/customer-led opportunities

Identify, pursue, and create new demand within account set

Run outreach campaigns to uncover net-new opportunities

Expand into "dark" or underpenetrated Surface accounts

Partner & Ecosystem Orchestration

Act as quarterback between Microsoft, partners, and customer

Enable partners with deal support, programs (ECIF, incentives), and guidance

Ensure seamless co-sell execution and lead routing

Align partner/customer engagement strategy for each deal

Deliver Scalable Sales Motion & Insights

Feed learnings back into SDC playbooks, programs, and incentives

Track and manage pipeline, reporting, and performance metrics

Support evolution of tele sales + AI-driven selling models

Identify gaps in current sales motion and drive improvements

Job Responsibilities:

Acts as a subject matter expert and a point of escalation for the client.

Recommend products to customers, based on customers' needs and interests.

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Estimate or quote prices, credit or contract terms, warranties and delivery dates.

Provide customers with product samples and catalogs.

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

Identify prospective customers by using business directories, following leads from existing clients and attending trade shows and conferences.

Monitor market conditions, product innovations, and competitors' products, prices and sales.

Skills:

Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.

Expert ability to work independently and manage one's time.

Expert knowledge of principles and methods for showing, promoting, and selling products or services.

Sales execution & negotiation, account management, pipeline generation & management, partner & stakeholder orchestration, tool & data fluency (Excel, PowerPoint, Copilot, CRM), adaptability, & growth mindset

Education/Experience:

Bachelor's degree in marketing or equivalent training required.

10+ years experience required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.