Patient Services Coordinator

Patient Services CoordinatorThe Patient Services Coordinator (PSC) performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. The PSC working in patient care settings is also responsible for greeting and checking in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.Responsibilities:Completes scheduling functionsDemonstrates excellent customer service skillsProduces efficient and accurate schedules and associated reportsRecords and updates schedule changes accurately, communicating changes to all involved staffSeeks out solution to time conflicts directly through parties involved and other available resources.Scans pertinent documents into the patient recordInforms patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancellingCompletes clerical and reception dutiesAnswers, screens, and responds to telephone callsReviews and routes scans, faxes, inter-departmental or postal service mailTakes and leaves concise messages for patients and responds as requestedMakes new patient packetsPulling and tallying dataWord processingReport developmentDevelops and implements office/department procedures to maintain systems and recordsOrders supplies and monitors par levels for the departmentLocates and orders repairs and service requestsMaintains databases, files and records on a regular basis according to established procedureCompletes the Medicare and Medical Assistance certification, as applicableThe PSC working in settings that are providing patient care are responsible for:Checking in patientsFacilitating all necessary paperworkObtaining all necessary patient consent and delivering privacy and bill of rights informationGathering patient demographicObtaining necessary signaturesEnsuring waiting room and front desk appearance is professional and cleanPreferred Qualifications:Vocational/Technical training orA.A./A.S.1 year experience as a scheduler/administrative assistant in a healthcare settingBenefit Overview:Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Disclaimer:An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.EEO Statement:EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status