Customer Service Representative
$17 - $22 per hourTri-Mar Consulting Inc
Position: Customer Service Representative
Location: Rochester NY
Shift: M-F 8:00am - 5:00pm
Pay Rate: $17.00 - 22.00/hr.
Job Summary
The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues.
Position are available in the following areas:Accounting (Tax, A/P, A/R, Payroll)
Collections / Recovery
Insurance Products and Services
Job Description
- Respond promptly to customer inquiries via phone, email, or chat
- Handle and resolve customer complaints with professionalism and efficiency
- Provide accurate, valid, and complete information by utilizing the appropriate tools and resources
- Process customer orders, forms, applications, and service requests
- Maintain a positive, empathetic, and professional attitude at all times
- Follow up with customers to ensure issues are resolved and satisfaction is achieved
- Keep detailed records of customer interactions, transactions, comments, and complaints
- Collaborate with internal departments to ensure customer concerns are addressed in a timely manner
- Stay informed and knowledgeable about company products, services, and policies
Job Qualifications
- Minimum of 2 years of experience in customer service
- Associate's degree preferred, or equivalent work experience
- Strong communication skills (verbal and written)
- Ability to remain calm and professional in stressful situations
- Proficiency with computers and customer service software
- Knowledge of Microsoft Office (Word, Excel, Outlook) is required
- Excellent problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
Required Skills / Certifications
- Authorized to work for any employer in the US.
- Knowledge of Microsoft Office (Word, Excel, Outlook) is required
- Excellent problem-solving skills and attention to detail
- Strong communication skills (verbal and written)
Equal Opportunity Employer. M/F/D/V
Employment Type: Full TimeVacancy posted 6 days ago
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