Center Manager

Job Description

Job Description

As the Center Manager, you will lead a dynamic operation that brings three businesses together under one roof. Leading three Counter Managers and their teams, you will be responsible for driving growth, developing people, delivering exceptional customer experience, and ensuring strong operational and financial performance across the center.

As an employee-owned company, we believe our people should share in the success they help create. Through our ESOP, employees become owners, not just team members. In this role, you'll help build that ownership mindset while creating opportunities for both your team and the business to thrive.

What You'll Do

Lead People & Build Culture

• Lead, coach, and develop three Counter Managers and their teams.
• Create a culture built on integrity, accountability, teamwork, and continuous improvement.
• Inspire employees to think and act like owners.
• Develop future leaders and create opportunities for team members to grow their careers.

Drive Business Performance

• Own the financial performance of the center, including sales growth, profitability, inventory, and labor management.
• Use business insights and performance metrics to identify opportunities and improve results.
• Partner with your leadership team to set goals, solve problems, and execute strategies.
• Drive market growth and strengthen customer loyalty.

Create Exceptional Customer Experiences

• Champion a customer-first culture across all business areas.
• Build lasting relationships with customers and key business partners.
• Support major accounts and help resolve complex customer needs.
• Ensure every customer receives knowledgeable, dependable service.

Deliver Operational Excellence

• Ensure the center operates safely, efficiently, and consistently.
• Maintain high standards for inventory accuracy, facility appearance, and operational performance.
• Identify opportunities to improve processes and productivity.
• Work collaboratively with company leadership and support teams to achieve business objectives.

What We're Looking For

• Proven leadership experience managing managers, departments, or multiple business functions.
• Strong business and financial acumen, including experience with sales, profitability, inventory, and operational performance.
• A passion for coaching, mentoring, and developing people.
• Excellent communication and relationship-building skills.
• Ability to balance day-to-day operations with long-term strategic goals.
• Experience in retail, wholesale distribution, industrial supply, construction supply, or a related industry is preferred.
• A growth mindset, strong sense of accountability, and commitment to continuous improvement.

Success in This Role

Successful Center Managers build strong leaders, create highly engaged teams, and deliver consistent business results. They foster an ownership culture, strengthen customer relationships, and bring three distinct business units together as one high-performing operation. Most importantly, they help employees, customers, and the company succeed together.