Customer Service Representative
$16 per hourOakdalevetcenter
- # Customer Service RepresentativeApply: Canton, IL: Full time: Posted 6 Days Ago: JR109342**Essential Responsibilities** **Client Service** \\* Greet clients and their pets warmly and professionally upon arrival. \\* Provide courteous, compassionate, and respectful service to every client. \\* Answer client questions and direct medical or veterinary questions to the appropriate veterinary team member. \\* Communicate clinic policies, procedures, fees, and recommendations accurately. \\* Maintain a calm and professional demeanor when dealing with upset, frustrated, or difficult clients. \\* Protect client confidentiality and handle sensitive information appropriately. \\* Build positive relationships with clients and encourage continued use of Oakdale Veterinary Center for their pets’ care. **Telephone & Communication** \\* Answer incoming telephone calls promptly and professionally. \\* Schedule appointments according to clinic protocols and available appointment types. \\* Accurately document telephone messages and ensure they are directed to the appropriate team member. \\* Return or assist with client calls as assigned. \\* Communicate clearly with clients regarding appointment preparation, follow-up instructions, prescription/refill requests, and other non-medical needs. \\* Monitor other forms of client communication, including electronic messages, as assigned.**Appointment & Patient Flow** \\* Schedule appointments efficiently while considering doctor availability, appointment types, staffing, and patient needs. \\* Check clients and patients in and out accurately. \\* Obtain and verify current client and patient information. \\* Assist with maintaining an organized and efficient lobby and reception area. \\* Communicate with the veterinary team regarding patient arrivals, client concerns, and scheduling needs. \\* Help maintain appropriate patient flow during busy periods. **Payments & Financial Responsibilities** \\* Accurately process payments using approved payment methods. \\* Provide clients with invoices and explain charges when appropriate. \\* Handle cash, credit/debit card transactions, and other approved forms of payment accurately. \\* Process financing or payment-plan options according to clinic procedures. \\* Maintain accuracy when handling money and client accounts. \\* Address billing questions professionally and involve management when necessary.**Medical Records & Administrative Duties** \\* Maintain accurate client and patient information in the practice management system. \\* Enter information accurately and completely. \\* Assist with updating client contact information, vaccination records, and other administrative information. \\* Process prescription and food refill requests according to clinic procedures. \\* Assist with medical record requests and other administrative tasks. \\* Maintain organized documentation and follow established clinic procedures. **Teamwork & Clinic Operations** \\* Work cooperatively with veterinarians, veterinary technicians, assistants, management, and other CSR team members. \\* Communicate effectively with the back-of-house team to keep patient care and client service running smoothly. \\* Assist other areas of the clinic when needed and when appropriate to the position. \\* Maintain a clean, organized, and professional reception area. \\* Follow opening, closing, cleaning, and other assigned front-desk procedures. \\* Participate in staff meetings, training, and continuing education as required. \\* Follow all Oakdale Veterinary Center policies and procedures.**Client Service Expectations** Every CSR is expected to: \\* Treat clients and coworkers with professionalism and respect. \\* Maintain a positive and approachable attitude. \\* Listen carefully before responding to client concerns. \\* Avoid arguing with or speaking disrespectfully to clients or coworkers. \\* Recognize when a situation should be escalated to the Practice Manager or another member of management. \\* Maintain appropriate boundaries with clients while still providing compassionate service. \\* Present a professional image of Oakdale Veterinary Center at all times.**Qualifications****Required** \\* High school diploma or equivalent. \\* Previous customer service, reception, veterinary, medical, or animal-care experience preferred. \\* Strong verbal and written communication skills. \\* Ability to multitask and prioritize in a fast-paced environment. \\* Strong attention to detail and organizational skills. \\* Comfortable working with computers and learning veterinary practice-management software. \\* Ability to handle financial transactions accurately. \\* Ability to work effectively as part of a team. \\* Dependable attendance and punctuality. **Preferred** \\* Previous veterinary hospital or animal-care experience. \\* Familiarity with veterinary terminology. \\* Experience with veterinary practice-management software. \\* Experience handling difficult or emotional client interactions. \\* Knowledge of basic veterinary services, preventive care, and common client questions. **Physical & Work Environment** This position is performed in a busy veterinary hospital environment and may require: \\* Standing and walking for extended periods. \\* Sitting at a reception desk for portions of the workday. \\* Bending, reaching, and lifting as needed for routine clinic duties. \\* Occasional interaction with dogs, cats, and other animals. \\* Working around animal noise, odors, cleaning products, and medical equipment. \\* Remaining calm and professional during periods of high client volume or increased clinic activity. **Performance Expectations** Success in this position is demonstrated through: \\* Consistently professional and compassionate client interactions. \\* Accurate scheduling, payments, records, and communication. \\* Effective teamwork between the front desk and medical team. \\* Reliable attendance and punctuality. \\* Ability to remain organized and productive during busy periods. \\* Appropriate handling and escalation of client concerns. \\* Following Oakdale Veterinary Center procedures and expectations. \\* Contributing to a positive, respectful, and team-oriented workplace. **Team Culture** \\* Must be able to work hard, laugh often, and have fun with the team. Veterinary medicine can be stressful, so we value people who can keep a positive attitude, enjoy a good laugh, and contribute to a workplace where everyone genuinely enjoys coming to work.**Equal Opportunity** Oakdale Veterinary Center is committed to maintaining a professional workplace where employees are treated with respect and where clients receive consistent, compassionate care. **Compensation & Benefits** \\* Starting Pay: $16.00 per hour\\* Health Insurance: Health insurance benefits are available to eligible employees. \\* Paid Holidays: Eligible employees receive paid holidays in accordance with Oakdale Veterinary Center's holiday policy.\\* 401(k): Eligible employees have access to the company 401(k) and retirement savings plan.\\* Employee Pet Benefits: Employees receive discounts on eligible veterinary products and services for their personal pets, subject to clinic policies.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.
- J-18808-Ljbffr Oakdalevetcenter
Vacancy posted 3 days ago
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