Retail Associate | Feature La Jolla

Retail Associate

Location: La Jolla, CA

Reports To: Store Manager

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture, and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We're home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island, to Off-White and Comme des Garons, including our private label brand of essential cut and sew apparel. At FEATURE, we're in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited release product in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, Calabasas, CA, Scottsdale, AZ, San Diego, CA, and our brand-new location in Studio City.

Position Summary

We are excited to add this critical member to the FEATURE Team. Our Sales Team is responsible for generating sales and building customer relationships in our retail stores. Associates must demonstrate high degrees of proficiency to interact with the customers and identify their needs to best maximize sales opportunities. Our Associates are responsible for continuing the client contact beyond the initial sale as well as maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. They have an ability to successful operate our point-of-sale (POS) register system and operate our email system.

Responsibilities

• Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
• Demonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunity
• Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
• Responsible to do client development beyond the initial transaction; utilizing phone, email and written follow-up contact
• Maintain the housekeeping and visual standards of the store
• Have computer skills to operate the POS register and email systems
• Safeguard the store's inventory by adherence to the company's loss prevention program
• Follow all store operational policies and procedures
• Perform additional duties as assigned to support business needs
• Opening:
  • Dust shelves and racks on floor
  • Windex tunnel, fitting room, cases and front mirror
  • Check for receipt paper, Dymo labels, tape, circle stickers
  • Refill Shopping Bags
  • Refill Receipt Holders
  • Refresh Shopify App to sync Deposco
• Closing:
  • Vaccum floor / wipe down cash wrap
  • Charge All Devices - iPad(s), Laptop, Scanner, Vacuum Take out trash
  • Straighten Shoes/Hanging Clothes + Tuck In Tags
  • Send EOD Report
  • Turn off Music
  • Turn off lights
  • Leave Humidifier On for Moss/Change filter 1st of Month Tues/Thurs/Sat
  • Discrepancy Follow Through
• Outbound Shipment
• Pull any product for online order or sweeps ack to HQ in a timely and organized manner
• Shipment Onboarding
• Stock daily shipments in a timely manner and also being done correctly.
• Upkeeping Steam Rack
• Ensure apparel collections get steamed in a timely manner and put out on the sales floor.

Measures of Success

• Thrives in fast-pace environment
• Works well cross-functionally with multiple teams and collaboratively with store team members
• Knowledge ability to perform tasks on all current Software
• Is a natural problem solver
• Extensive Knowledge of store brands, fit and current trends
• Very strong communication skills
• Works autonomously and is a self-starter
• Exceptional customer service skills

Qualifications

• 2+ years of selling or customer service experience
• Must be a sales-driven, goal-oriented individual
• Must have a positive, high-energy, friendly, outgoing and engaging personality.
• Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
• Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers
• Must possess computer skills to operate our retail POS system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs