Enrollment Services Associate

Enrollment Services Associate

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Position Summary

Reporting to the Coordinator, Integrated Enrollment Services, with latitude for the use of independent judgment, initiative and decision-making, the Enrollment Services Associate provides front-line support to the Financial Aid, Records and Registration, and Student Tuition Services departments. The Enrollment Services Associate provides excellent customer service while assisting students in navigating the financial aid process and understanding their financial aid status. This position collaborates with other departments throughout the Enrollment Management division to assist students with financial transactions related to their student account. Other responsibilities include data entry and processing of student registrations, curriculum and scheduling changes and updates to student demographic information. This position requires scheduling flexibility and may require mandatory overtime during peak periods. This role may also require travel to the College's regional centers.

Essential Responsibilities

• Provide front counter coverage for Enrollment Central to assist students with financial transactions related to their student accounts, and providing information concerning the financial aid process and their financial aid status.
• Collaborate with personnel from Financial Aid, the Office of Records and Registration and Admissions to research problems concerning financial aid eligibility; recommending possible solutions as needed.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Interact with students, staff, faculty and others in a professional and courteous manner in person, by telephone, and through email and text messaging.
• Perform workshop entrance and exit counseling during peak periods and individually as needed year-round.
• Provide assistance to students and parents concerning the financial aid process and eligibility requirements.
• Record and post payments, charges, and other transactions utilizing Banner student information system by Ellucian.
• Disburse and reconcile petty cash transactions.
• Adhere to internal policies and control procedures as they relate to the Student Tuition Services Office including: maintaining safekeeping of cash drawers, deposits, and other monetary instruments; reconciling deposit totals to batch summary report and finalizing documentation in preparation for bank deposit; and maintaining various control logs, verifying input, and maintaining computerized reports.
• Secure and release bank deposits to armored carriers.
• Perform accurate and timely data entry of student registrations and schedule revisions (drop/add), and update student records regarding changes in student demographic information, curriculum changes, changes to admission terms, etc.
• Assist student applicants with the scheduling of placement tests or registration sessions, and the completion of admissions applications.
• Perform imaging and indexing of student registration documents.
• Process student transcript requests.
• Respond to written inquiries received either by email or letter in a timely, professional, and efficient manner.
• Maintain knowledge base of College and departmental practices, procedures and policies.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social economic, cultural, ideological and ethnic backgrounds.
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
• Perform such other duties and carry out such other responsibilities as assigned.

Required Qualifications

• High School Diploma or GED equivalent required.
• Seven (7) years of related work experience required.
• Two (2) years cash handling experience in a computerized environment required.
• Previous customer service experience required.
• Ability to collect proper payment, give correct change and process payments in a manner that ensures accuracy required.
• Ability to comply with internal control procedures as they relate to the handling of cash required.
• Ability to interact with a Student Accounting system required.
• Excellent interpersonal communication skills required.

Preferred Qualifications

• Associate's degree preferred. Any and all degrees must be from a recognized institutional accreditor.
• Banking experience preferred.
• Demonstrated proficiency using Microsoft Word and Excel preferred.
• Previous experience with loan origination and disbursement processes within a financial aid servicing department is preferred.
• Previous experience using Ellucian Banner preferred.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees.

Classified and Confidential Full-Time employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)
• College-paid life insurance and long-term disability
• 403(b) retirement plan with a 10% College contribution when you contribute 5%
• Generous paid time off, including:
• Vacation time: prorated paid vacation in your first year, with accrual increasing based on length of servicefrom 10 days annually (6.25 hours/month) for 12 years, to 15 days (9.38 hours/month) for 34 years, and up to 20 days (12.5 hours/month) after 5 years
• Personal time: 30 hours annually (4 days - prorated based on hire date)
• Sick time: paid at 100% with appropriate documentation
• Paid bereavement leave
• Paid holidays
• Tuition remission (100%) for employees and eligible dependents
• Forgivable Loan Program
• Employee Assistance Program (EAP)
• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.