Dispatcher Customer Service Representative

LCS Heating and CoolingAre you a master puzzle-solver who thrives under pressure? Do you look at a constantly shifting schedule and see an exciting challenge rather than a chaotic mess? At LCS Heating and Cooling, we built our reputation on exceptional service, a supportive workplace culture, and a team that feels like family. We offer great benefits, stable year-round work, and a leadership team that invests in your success. But we also hold a high bar. We don't just need someone to schedule calls; we need a strategic partner to manage our board, maximize our revenue, and support our team of 6 field technicians.What You Will Do (The Strategic Puzzle)Master the Board: You aren't just slotting appointments. You will use capacity planning to balance demand calls and maintenance visits, ensuring we match the right technician to the right call based on skill, geography, and opportunity.Look Ahead: You will manage today's calls while keeping a sharp eye on the week ahead, adjusting schedules dynamically as the weather and demand shift.Drive the Schedule: When the weather is extreme, you will calmly handle high-volume incoming service requests. When the weather is mild, you will shift gears seamlessly, making 50+ outbound calls a day to schedule maintenance memberships and keep our technicians' trucks fully booked.Tech & Parts Liaison: You will communicate constantly with our 6 field technicians, tracking their parts requests, ordering components, and managing critical follow-up appointments to ensure no customer falls through the cracks.What It Takes to SucceedHigh-Velocity Focus: You can handle a fast-paced environment when the heat (or cold) is on, without losing your cool or your attention to detail.Proactive Grit: You don't get bored when the phones stop ringing; you see it as an opportunity to hit the phones, make outbound calls, and build the schedule.Critical Thinking: You understand logistics. You can think three steps ahead to prevent overbooking while maximizing daily efficiency.Flawless Communication: Clear, professional verbal and written communication is non-negotiable. You represent our brand to customers and are the anchor for our field team.Stability: We are looking for a long-term team member who wants to grow with us, not a job-hopper looking for a temporary stop.What We OfferCompetitive compensation with bonus opportunity, based on experience.Comprehensive benefits package (Health, Retirement, Paid Time Off).A positive, high-energy work culture where your voice is heard and your hard work is celebrated.Modern technology and tools to help you succeed.Consistent training and coaching.How to Apply (READ CAREFULLY)We are obsessive about the details because our customers and technicians depend on us to get it right. To prove you have the attention to detail required for this role, please submit your resume along with a brief cover letter or message.In the very first line of your message, you must include the phrase: "I have the puzzle piece."Please note: Applications that do not include this phrase, or those containing significant grammatical errors and misspellings, will not be reviewed.Compensation: $23.00 - $25.00 per hour