Customer Service Representative

Job Description

Job Description

ITU AbsorbTech is looking for a Customer Service Representative to join our team in New Berlin, WI. 

In this role, you will:

• Manage inbound calls and respond to customer emails with accuracy and care
• Conduct proactive outreach to assist with customer needs, provide updates, and strengthen relationships
• Collaborate across departments to resolve service issues and deliver effective solutions
• Track and monitor service requests using Microsoft Dynamics and other internal systems
• Identify opportunities to recommend additional products and services through marketing tools

Schedule: 8:00 am to 4:30pm, hours vary based on travel and business needs. No weekends or holidays.

Location: This position works onsite in New Berlin, WI.

Our benefits include:

• Onsite doctor
• Medical, Dental and Vision Insurance
• 401(k) with company match
• Disability and Life Insurance
• Paid Time Off, Personal Days, and 8 Paid Holidays
• Career Advancement Opportunities
• Chaplain Services

About ITU AbsorbTech

ITU AbsorbTech was founded in 1908 as an industrial laundry company. Now, based in New Berlin, WI, it's one of the oldest family-owned industrial laundries in the country. We have 15 facilities across the eastern US, servicing thousands of manufacturers by providing reusable uniforms, mops, towels, and mats. Since the mid-1990s, we've been the top choice in environmental services by offering launderable absorbents, replacing disposable products. Each year, we recover over 200,000 gallons of oil and solvents from our customers' used products.

ITU AbsorbTech is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, age, sex, national origin, disability or handicap, military status or any other basis prohibited by federal, state, or local law.