Assistant Commercial Lines Account Manager

Job Description

Job Description

About Us

Guy Hurley, LLC is a leading insurance agency based in Rochester Hills, Michigan, specializing in comprehensive insurance and bonding solutions for businesses and our personal lines clients. As insurance professionals, we are committed to helping people just like you find solutions for all your insurance needs. Once we understand your policy needs and goals, we'll work to develop a program tailored to you. Today’s environment can bring concerns, and even, dangers. That's why we work closely with our clients to anticipate these challenges and address them before they happen. Knowledge is power. It’s also the foundation for intelligent, well-considered decisions. When you have questions about which insurance policies are right for you, sound decisions are vital in helping you pursue your goals and protect your future. For many, understanding every aspect of the insurance space can be daunting. We recognize that everyone encounters challenges along the way and strive to anticipate those situations as they occur. Our only goal is to keep you and your loved ones protected with the policies you need.

Assistant Commercial Lines Account Manager

Job Summary:

The Assistant Commercial Lines Account Manager supports the Property & Casualty team by delivering timely, accurate, and professional service to clients and internal stakeholders. Working under the guidance of the Client Service Manager, this role is responsible for policy processing, account support, and administrative coordination to ensure efficient day-to-day operations and a high level of client satisfaction.

Key Responsibilities:

• Process policy endorsements and maintain follow-up activities within the agency management system
• Prepare renewal documentation, including spreadsheets and supporting reports
• Generate, distribute, and manage vehicle ID cards
• Support assigned small commercial accounts by assisting with quoting, binding coverage (when appropriate), and maintaining accurate account records
• Communicate with clients to gather, verify, and clarify underwriting and policy information
• Maintain accurate and up-to-date client and policy files
• Enter and manage policy details in the agency management system, including coverages such as General Liability, Auto Liability, Workers’ Compensation, Property, and Package policies
• Process Owners & Contractors Protective (OCP) policies and Railroad Protective (RRP) policies
• Assist with premium audits and related documentation
• Manage renewal workflows, including client outreach and certificate processing
• Process policy changes as directed by Account Managers
• Perform general administrative duties such as filing, data entry, mail processing, and document preparation
• Provide backup support for front desk and phone coverage as needed
• Assist with special projects and additional tasks as assigned by leadership
• Maintain strict confidentiality of client and company information

Qualifications:

• High school diploma or equivalent required
• Active Property & Casualty Insurance License (State of Michigan) required
• Minimum of 1 year of commercial insurance experience preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with Applied Epic, AMS360, or comparable agency management systems preferred
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Professionalism, integrity, and a client-focused mindset
• Effective communication and interpersonal skills to interact with clients, carriers, and internal teams
• Strong time management and multitasking abilities
• Ability to maintain accuracy and attention to detail in a fast-paced environment
• Positive attitude and collaborative approach to teamwork
• Working knowledge of general office procedures and equipment
• Ability to sit for extended periods and perform computer-based work
• Ability to successfully pass a background check, as permitted by law

Working Environment:

• Normal office environment with little, if any, discomfort due to heat, dust, noise, and the like. Evening or weekend work hours may be occasionally required.

Hours: Monday-Friday, 8:30am-5:00pm

Office Location: 989 East South Boulevard, Suite 200, Rochester Hills, MI 48307 (Hybrid Work Options)

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.