Patient Registration Specialist

Job Description

Job Description

SUMMARY:

Responsible for processing registration and discharge of patients, appropriate placement of patients with providers, verifying insurance benefits, and making financial arrangements to ensure maximum reimbursement to Los Angeles Christian Health Centers. Must be bi-lingual Spanish. Must have excellent computer experience and mathematical skills. Demonstrate Christ-like behavior and attitude in all job duties and responsibilities.

ESSENTIAL DUTIES and RESPONSIBILITIES include:

• Greet all patients, students, volunteers, delivery personnel and any other visitor as they approach the front.
• Maintain patient flow by coordinating closely with clinical staff: such as Medical; Dental, etc.
• Register all patients per registration protocols and collect all documentation.
• Scan required documentation into eClinicalWorks per protocol.
• Follow protocol in informing RNs or providers immediately when clients are presenting urgent symptoms such as: chest pain, shortness of breath, acute abdominal pain, etc.
• Reviews and verifies patient coverage of insurance and financial data and computes the charges to be paid by the patient.
• Collects co-pays or deductibles prior to the patient being seen by the provider using established policies and procedures. 
• Follow protocol when collecting cash from patients.
• Maintain and prepare daily scheduled appointments.
• Maintain a high accuracy rate when entering appropriate patient information into eClinicalWorks.
• Follow proper telephone etiquette and protocol when answering phone calls.
• Schedule follow-up appointments, if needed, before client departs.
• Assist in calling for consultation notes or diagnostic imaging and results, as needed, when directed at Clinic Service Site (CSS) locations.
• Assist providers with clerical duties as needed at CSS locations.
• Manages necessary LACHC-related paperwork for clients. Stock and organize paperwork.
• Schedules appointments for clients, both in-clinic and outside appointments and sends reminders.
• Follow-up on no-show patients on a daily basis.
• Communicates patient complaints to appropriate supervisor.
• Assist with scheduling optometry appointments, including follow-up and dispensing of glasses.
• Support when possible with translating.
• Receive incoming mail and delivery packages and phones appropriate staff for pick up.
• Maintain a clean and orderly lobby area.
• Assist in maintaining office supplies.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional and positive attitude.
• Ability to multi-task; well-organized.
• Computer literate.
• Excellent verbal and written communication skills.
• Bi-lingual Spanish (read and write).
• Ability to understand and follow complex oral and written instructions.
• Must be CPR certified.
• Must have reliable transportation including ability to travel locally when needed. Including the different Clinics Sites.
• Must dress in business casual including wearing a blazer or suit when needed.

COMPUTER SKILLS:

• Require knowledge of office equipment.
• Preferred medical terminology and knowledge of ICD-9 codes and CPT codes.
• Experience with Microsoft Windows XP, Microsoft Access, Microsoft Excel and Microsoft Word useful.

LANGUAGE SKILLS:

• English and Spanish fluency required.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as totals, proportions and percentages.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED), three months to one year of related experience and/or training, or equivalent of education and experience.  Knowledge of medical procedures and practices helpful. Computer experience required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be exposed to carriers of contagious diseases such as TB, AIDS and other Sexually Transmitted Diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.

WORK STATUS:

Full time, Regular, non-exempt position. Dental, Medical, Vision, 403B Retirement Plan with employer match. Equal Opportunity Employer. Willing to consider candidates with criminal history.