Field Service Technician

Job Description

Job Description

Title: Field Service Technician
Reports To: Service Manager
Division: Sacramento, CA
Position Status: Non-Exempt

Job Summary:

Responsible for on-site installation, repair and service of office technology equipment including copiers (MFP) and managed printer services. Interact with our customers on a daily basis to resolve technical issues and provide customer support when needed.

Essential Functions:

• Provide on-site technical service including installation, maintenance, and repairs to equipment/accessories ensuring optimum operating condition based on manufacture specifications
• Install equipment systems, accessories, software and feature keys at the workplace and/or in the field
• Test equipment and ensure it is working to customer(s) satisfaction
• Communicate equipment problems and solutions with supervisors/managers
• Maintain quality records by properly documenting service calls, system repairs and upgrades according to service agreements and requirements
• Complete required training and certifications; participating in educational opportunities
• Maintain proper and accurate inventory for the purpose of service and communicate with Inventory Department when required
• Ability to track orders throughout the ordering and delivery process and keep customers accurately informed
• Maintain company assets (i.e. car, tools, phone and inventory) and comply with company policies
• Travel to customer locations on a regular basis
• Attend monthly/quarterly/yearly meetings
• Build and maintain good customer relationships
• Other duties assigned by management

Knowledge, Skill and Experience:

• High School Diploma / GED required. An associate’s degree (A.A.) or equivalent from a two-year college or technical school is a plus
• Technical understanding of operating systems, business applications, printing systems and connectivity is desired
• Strong comprehension of small and large format and color production processes
• Assess and troubleshoot customer hardware production problems or issues
• Understand and accurately communicate cost estimate information to the customer
• Must have good record keeping and communication skills
• Valid driver's license with good driving record required.
• Travel may be required for business and training purposes in/out of service area
• Perform work outside of normal work hours when necessary
• Must be able to safely move and lift equipment up to 30lbs. on limited occasions
• Frequently required to stand, walk, bend, stoop/knew, crouch
• Must work well under pressure and with deadlines. Able to maintain a positive work environment, and exhibit cooperative behavior
• Project a positive image through proper attire, communication skills, and personal grooming
• Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

Smile Business Products is committed to proactively simplifying our clients’ business technology experience through innovative customer service tools and responsive professional support, empowering them to focus on their core business. Today, more than ever, Smile is dedicated and focus to provide exceptional products, solutions and personal experience to our clients’.

Founded in 1997, Smile is based in Sacramento, CA with branch offices throughout Northern and Central California, and Western Nevada. Smile provides office technology solutions including copiers, printers, scanners, as well as Managed Network Services, Managed Printer Services, hosted and on-premises business phone systems, cloud and in-house base document management, plus many software solutions to complement our offerings. We partner with manufacturers such as Sharp, Dell, Lexmark, HP, Fujitsu, Epson, and more.

Smile strives to be your first choice when researching office technology hardware, services and support. We invite you to visit our state-of-the-art showrooms at any of our offices and we will help educate you on the latest trends in office technology management.

We look forward to the opportunity to welcome you to Smile’s growing number of business Partner’s.

Company Description

Smile Business Products is committed to proactively simplifying our clients’ business technology experience through innovative customer service tools and responsive professional support, empowering them to focus on their core business. Today, more than ever, Smile is dedicated and focus to provide exceptional products, solutions and personal experience to our clients’.\r\n\r\nFounded in 1997, Smile is based in Sacramento, CA with branch offices throughout Northern and Central California, and Western Nevada. Smile provides office technology solutions including copiers, printers, scanners, as well as Managed Network Services, Managed Printer Services, hosted and on-premises business phone systems, cloud and in-house base document management, plus many software solutions to complement our offerings. We partner with manufacturers such as Sharp, Dell, Lexmark, HP, Fujitsu, Epson, and more.\r\n\r\nSmile strives to be your first choice when researching office technology hardware, services and support. We invite you to visit our state-of-the-art showrooms at any of our offices and we will help educate you on the latest trends in office technology management.\r\n\r\nWe look forward to the opportunity to welcome you to Smile’s growing number of business Partner’s.