Front Desk Agent

Job Description

Job Description

Description:

At Hotel Saint Vincent, we have a dedicated, enthusiastic team of employees. We take pride in our employees and the products and services we provide. We consider ourselves leaders in the field of authentic hospitality. We strive to create unforgettable experiences by blending food, service, and design seamlessly. Our core values are Good Neighbors, Generous, Authentic, Kind & Honest, Fun-Loving, Inclusive, Service-Driven.

ABOUT HOTEL SAINT VINCENT (STV):

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75-room hotel from Austin-based hospitality group McGuire Moorman Lambert Hospitality, a hotel started in 2021 by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. An architectural icon in the Lower Garden District since its conception in the 1860s, the red brick Beaux Arts-era style building was originally founded as The Saint Vincent’s Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. Keeping much of the original architecture, Hotel Saint Vincent honors the property’s storied past and Margaret’s legacy through a highly considered restoration—incorporating an elegant, modern design that complements the property’s historic character.

• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Holiday pay after 90 days of employment
• PTO
• Employee discounts at our restaurants 

ESSENTIAL JOB FUNCTIONS :

• Greets and registers guests, providing prompt and courteous service.
• Resolves guest challenges throughout their stay in our hotel.  
• Upgrades guests and promotes hotel services, amenities, and F&B Outlets to the guests. 
• Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including the number of guests and room rates.
• Non-verbally confirm the room number and rate.
• Provide any additional information to guests, give directions to the guest room, and offer assistance during their stay.
• Properly accounts for services provided by the hotel.
• Assist guests with check-out payments or charges.  
• Register guests, issue room keys, and provide information on hotel services and room location. 
• Answer phones promptly and courteously.
• Accurately process all cash and credit card transactions by established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/ securing assigned bank.
  • Responsible for maintaining cash security, credit card transactions, and guest information.
  • Upsell rooms where possible to maximize revenue.
  • Perform other duties as assigned
    SUPPORTIVE FUNCTIONS:
• Assisting with the Bike Rental Program
• Remain calm and alert, especially during emergencies and heavy hotel activity, and resolve complications such as credit issues/billing/folios
• Answer the Bell desk phone and provide information as needed.
• Perform “concierge-like” duties for guests

Qualifications

• Ability to understand and follow written and/or verbal instructions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
• Ability to grasp, lift, and/or carry or otherwise move packages, boxes, and luggage up to 10 lbs continuously throughout the shift.
• Ability to stand, walk, and/or sit and continuously perform essential job functions.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
• Ability to work swing shifts, AM/PM/Overnight