Customer Support Specialist

$25-$29/hr + SPIFFs + Commissions Are you the kind of person who brings energy into every conversation? Do you love helping people, staying busy, and turning a simple call into a great customer experience? If that sounds like you-keep reading. Ballard Natural Gas has been serving the Greater Seattle area since 1993, and we've built our reputation on doing things the right way-for our customers and our team. We're a family-owned company with a tight-knit, supportive culture, and we're growing. What You'll Be Doing Answer inbound calls and create a standout customer experience from the first hello Turn incoming inquiries into booked service appointments Make outbound calls to follow up, confirm, and maximize opportunities Coordinate schedules to keep technicians running efficiently Gather accurate customer information so the field team is set up for success Stay organized and keep things moving—even when it's busy What We're Looking For 3+ years in a high-volume customer service or call center role Strong communicator who can build rapport quickly Proven ability to convert calls into booked appointments Comfortable discussing and promoting membership/service plans Highly organized with strong attention to detail Tech-savvy (Microsoft Office + web-based systems) Thrives in a fast-paced, team-driven environment What You'll Get We take care of our people-period. Compensation $25-$29/hour + SPIFFs + commissions (real earning potential) Benefits 100% employer-paid medical, dental, vision & prescriptions (employee) 50% coverage for dependents Safe Harbor 401(k) with match Time Off 7 paid holidays Vacation growth (up to 3 weeks) Sick time accrual Growth Clear path for advancement Ongoing training and development Why Ballard Natural Gas? Family-owned, team-first culture Supportive environment where people actually enjoy coming to work Your voice matters-this isn't a "just answer the phone" job We promote from within and invest in our team Our Values Customers come first-always We treat our team like family Quality and service drive every decision If it's not right for the customer, it's not right for us Salary: $25.00 - $29.00 per year #J-18808-Ljbffr